This is my second visit to Johnson City Sleep Zone Mattress Center. We received such good service last year that this was the first place and last place that I thought about coming to. Erik Biorck was fantastic to work with. I couldn't remember the brand name of the base we bought last year and he immediately went to the archives and found what I needed to match last year's purchase. I was in and out of the store in about 20 minutes and will receive delivery of the mattress base tomorrow! I couldn't believe how quickly it would be delivered. He is very knowledgeable of the products and is wonderful to work with. Five stars for the product and five stars for Erik's customer service and help!
- Laura Graham
Erik was very helpful and helped my husband and I pick out the perfect mattress set. From the time we walked through the door, we were greeted and Erik worked hard to find a mattress that satisfied both me, and my husband. He asked questions about what we needed and spent a lot of time showing us options and educating us on what each mattress could do for us. He was professional, knowledgable, patient, and got us just what we needed. We are very excited to get it delivered very soon. It was also a pleasure talking with Erik who is a veteran like my husband. Thanks ,Erik for taking care of us today.
- Veronica Osborne
Immediately greeted upon entering the store and was helped promptly. the associate was pleasant and respectful. He was good about asking questions to ensure we found the correct mattress for us. Each option we explored, the associate was provided to provide all information we needed. There was absolutely no push to make the purchase, which was greatly appreciated! Very positive experience, will go back and consider this store again for our mattress needs.
- Chris Gregg
Our salesman was "Erik Biorck". He really listened to exactly what we were looking for. I really liked that he shook our hands immediately. We were looking for a specific type of mattress. My husband has debilitating arthritis and I have a really bad knee. He let us try several types of mattresses all within our set price range. He asked us exactly what we needed and spent time showing us the different brands. What we really wanted was an adjustable bed, but we thought that we could not afford one. He showed us a couple and asked if we could increase our budget just a little we could possibly afford one. We actually were able to find exactly what we wanted with what would be a quick delivery, but with our work schedules we had to move it to the end of the week. I will say that I have never been in a store quite like this. I was really glad that we were not pressed into buying the most expensive one. I think that Erik was truly a great salesman and knew his product. He even performed well when I threw him a curve ball with me getting extreme vertigo on some of the adjustable beds. I would like to thank him for being professional and taking his time with us since we did not know exactly what we wanted and left with exactly what we did not think we could afford. I will definitely purchase there again. Thanks
- Kristi Cole
Great experience with several members of the staff as well as the owner. Very patient and answered all the questions I could think of and provided even more insight beyond that. Offered great prices compared to other stores in the area and seem to have a vested interest in the community. Would recommend.
- Tyler Harvey
We needed a new mattress and was just "looking" and SleepZone was our first stop. We were extremely surprised by the experience we had. Jim Rogers was very helpful and was never pushy but sincerely listened and wanted to help and left you alone to check out the mattress but answer all questions. His personality was a great ray of sunshine when most stores are pushy commission hungry to make a sale. I appreciate a sense of humor. :) We made the purchase without looking elsewhere due to Jim's expertise and time to help us decide and feel confident in our purchase. Highly recommend SleepZone and Jim! 🖒Tony and Christie Ward
I was extremely delighted with my mattress shopping experience. I dreaded to go looking for a new bed, because of the salespeople and pressure I thought I would experience, Jim was AWESOME. No pressure or suggestions. I went alone, tried a couple mattresses out, told him I would bring my husband back to check the mattress I liked out. We went back that night, he recognized me from earlier that day. He didn't try to sell us something that we really didn't want. He had questions, on what our sleep problems were. but no way did we feel pressured to buy a bed. My best friend went with my husband with me and he went back the next week, after he shopped around and bought a bed there too. I truly wish Jim would teach salespeople how to treat customers, with respect and no pressure tactics. I will HIGHLY recommend this store to my friends and co-workers. Oh, We LOVE the bed, we bought an adjustable king firm bed. Jim also told us places to find the twin XL sheets, we didn't need the sets, just the fitted sheet. I could go on and on with how pleased I am, but I will stop now. Thank you Jim for a great experience.
Needed 2 sets of mattresses. Started our looking at The Sleep Zone. Our salesperson Todd W. directed us to ones that met our specifications. Answered many questions about the different brands, mattress types, etc.. He did not "push" us toward one or the other. He let us try them all and make a decision. We went to another retailer and tried more mattresses. In the end we came back to the Sleep Zone due to the customer service, price, available delivery, and having a mattress we felt would provide many nights of sleeping comfort.
We went to the Sleep Zone as a first stop, planning to check several mattress stores before we bought. The store manager, Jim Rogers met us and was thorough, knowledgeable, positive and pleasant. We never felt any pressure to buy, but were impressed with what we found and left having bought a mattress! I would strongly recommend this place and especially Jim Rogers. He was impressive! He even checked on the delivery on his day off! That quality of salesmanship is rare in this day and time!
Thanks to the Kingsport SleepZone Mattress Center and Erik Biorck, we left their store as satisfied customers. Erik shared his knowledge and years of experience so we could make an educated decision. He took the time to become familiar with us so he could assist in addressing our concerns, our sleep habits and our pain issues. Good luck in your new placement in the Johnson City store. You will do great. Thanks for sharing your new location and cell phone, just in case we had questions. It is rare to find professional, quality salespeople like Erik and SleepZone.
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