Todd Whitehead made our mattress decision not only easy, but very pleasant. We shopped at another mattress store, and the salesperson was more focused on "up selling" (to raise her commission), than she was on helping us find what we needed. We've also been to a furniture store where the salesperson pointed us in the direction of the mattresses and left. The Sleep Zone was an entirely different experience, and it will be the only store we'll purchase our mattresses from in the future. Todd listened to what our needs were, and out of an entire showroom of mattresses, he helped us narrow our search down to two. Finding the right mattress is so important for a good night's sleep, and you can't beat The Sleep Zone for customer service, selection and price. Thank you, Todd!
- Debbie Corey
Today I bought my first King size bed and I couldn't be more excited about my purchase!!!! The owner Mark, and associate Todd were so nice and so knowledgeable about all the different types of beds! I also never felt pushed to buy something I didn't want or need while I shopped. I had spent months searching for the perfect mattress and I know I found it here at Sleep Zone at a more than amazing price!!! If you're looking for a great quality mattress and great company look no further than Sleep Zone!!!
- Taylor Ambrose
I recently purchased a mattress at Sleep Zone. I had bought a mattress from them in 1998 and the mattress is still in great shape. No dips or any problem with the mattress and it is almost 20 years old. I went to Sleep Zone hoping to purchase a mattress that would give me the same type of good service. I met Todd and Mark there and they were very pleasant and helped me beyond my dreams in choosing just the right mattress and helping me with the purchase. Thank you so much Todd and Mark, I think your service and store deserve the highest of recommendations. Have a wonderful day!
- darlene nickels
Very positive experience. Staff was very friendly and knowledgeable. Helped me explore my options within my price range and did not try to talk me into buying something more expensive. Delivered the next day. Set up was accomplished quickly and they carried the old bed downstairs for us. Can recommend Sleep Zone without reservation.
- Sandi Fisher
Great mattress store. Just moved here and heard that this place was the best in town. The owner was extremely friendly and we felt very welcome. Got the mattress delivered expediently the next day. Great service and highly recommend!
- Joey Barnet
We were considering a bigger bed then I seen their commercial one night. We were down in Kingsport having dinner and as we were heading home passed their location. Decided to turn around and see what they had compared to sleep number. That's when we meet Jim Rogers it was close to time for them to close for the day. Jim took the time to show us the type of bed we were looking for and took the time show us all the beds functions. Even though it was on a Saturday night and close to time to close up for the night Jim took the time to even get to know us and why we wanted a King Head Split Comfort Select. So I would recommend going to see Jim Rogers at The Sleep Zone in Kingsport, TN if your looking for a new bed. We bought ours at closing Saturday night and Jim Rogers got it delivered and set by 3pm the following Monday. Thank you Jim from Kristal Ramsey and family...
Sleep Zone is a great place to shop for a mattress. The sales manager, Eric Biorck worked with us to find the right mattress to suit us both, as well as one that would fit our budget. He gave us the opportunity to make an informed decision, all without pressuring us into buying. He then made sure that our purchase would be delivered promptly, and at a time that was convenient for us. We really appreciate that he was knowledgeable about the products in the store, giving us the chance to be sure our choice was the best one for us, which took away much of the stress you encounter when you make a major purchase. When our mattress was delivered, the delivery guys were great in their job as well. They arrived right on time, and gave us a call before coming. Set up was done quickly and professionally. They also helped in making our experience with this company a good one. We definitely will recommend Sleep Zone to friends and family! Thanks so much to all of you at Sleep Zone!
Erik was a really great salesman today. He immediately welcomed us and was very informative. He answered all the questions we had and made great suggestions. We enjoyed his interactive process of helping us select a mattress. He stayed within our budget but gave us many great options and made sure we chose what was best for us.
I do not normally enjoy shopping because so many sales people seem to be more interested in trying to sell me what they want to sell rather than hearing what I want or need. Jim at the SleepZone was just the opposite. By asking questions, he identified what my mattress need was and then invited me to try several that might be real answers to my need. By using my comments on each one, he further clarified which one would probably best meet my needs and so could quickly say, "I think this is the mattress you have been describing to me." He was right. I am not only very pleased with the mattress we got (at a great price) but also with the process wherein Jim was serving me rather than trying to sell me. My daughter has purchased mattresses for three different beds from SleepZone and said that's where we should shop. She was right. Don
We had a great experience today thanks to Erik, the store representative. Initially, we really did not know exactly what type of mattress we were looking for. However, Erik guided us through all the different types of mattresses that were available. His expertise helped us to make an informed decision. I highly recommend SleepZone Mattress!
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