This is my second visit to Johnson City Sleep Zone Mattress Center. We received such good service last year that this was the first place and last place that I thought about coming to. Erik Biorck was fantastic to work with. I couldn't remember the brand name of the base we bought last year and he immediately went to the archives and found what I needed to match last year's purchase. I was in and out of the store in about 20 minutes and will receive delivery of the mattress base tomorrow! I couldn't believe how quickly it would be delivered. He is very knowledgeable of the products and is wonderful to work with. Five stars for the product and five stars for Erik's customer service and help!
- Laura Graham
I am handicapped and disabled and have tried several mattresses and shopped for a good nights sleep for quite a while. All of that changed when I walked into the Sleep Zone and met Chris. He was patient with me as I tried almost every mattress. (A few more than once) And he, along with his Sales Manager Eric, finally helped me decide on the perfect mattress. The customer service I received was top notch. Chis and Eric both went out of their way to make everything easier on me. I highly recommend the Sleep Zone to anyone looking for a knowledgeable, courtious, and low sales pressure experience. Thank you guys for your help. Amie Lee Parker
- Amie Lee Parker
This experience was fantastic! The salesman was very knowledgeable and patient. He wasn't pushy... he really wanted us to be happy with both the price and quality of our new mattress .... which we love! The delivery man was polite and on time! We couldn''t have asked for anything better! Thank you so much sleep zone!
- Megan Lane
Erik was very helpful and helped my husband and I pick out the perfect mattress set. From the time we walked through the door, we were greeted and Erik worked hard to find a mattress that satisfied both me, and my husband. He asked questions about what we needed and spent a lot of time showing us options and educating us on what each mattress could do for us. He was professional, knowledgable, patient, and got us just what we needed. We are very excited to get it delivered very soon. It was also a pleasure talking with Erik who is a veteran like my husband. Thanks ,Erik for taking care of us today.
- Veronica Osborne
Immediately greeted upon entering the store and was helped promptly. the associate was pleasant and respectful. He was good about asking questions to ensure we found the correct mattress for us. Each option we explored, the associate was provided to provide all information we needed. There was absolutely no push to make the purchase, which was greatly appreciated! Very positive experience, will go back and consider this store again for our mattress needs.
- Chris Gregg
We needed a new mattress and was just "looking" and SleepZone was our first stop. We were extremely surprised by the experience we had. Jim Rogers was very helpful and was never pushy but sincerely listened and wanted to help and left you alone to check out the mattress but answer all questions. His personality was a great ray of sunshine when most stores are pushy commission hungry to make a sale. I appreciate a sense of humor. :) We made the purchase without looking elsewhere due to Jim's expertise and time to help us decide and feel confident in our purchase. Highly recommend SleepZone and Jim! 🖒Tony and Christie Ward
I was extremely delighted with my mattress shopping experience. I dreaded to go looking for a new bed, because of the salespeople and pressure I thought I would experience, Jim was AWESOME. No pressure or suggestions. I went alone, tried a couple mattresses out, told him I would bring my husband back to check the mattress I liked out. We went back that night, he recognized me from earlier that day. He didn't try to sell us something that we really didn't want. He had questions, on what our sleep problems were. but no way did we feel pressured to buy a bed. My best friend went with my husband with me and he went back the next week, after he shopped around and bought a bed there too. I truly wish Jim would teach salespeople how to treat customers, with respect and no pressure tactics. I will HIGHLY recommend this store to my friends and co-workers. Oh, We LOVE the bed, we bought an adjustable king firm bed. Jim also told us places to find the twin XL sheets, we didn't need the sets, just the fitted sheet. I could go on and on with how pleased I am, but I will stop now. Thank you Jim for a great experience.
My husband and I went into the Sleepzone in Kingsport on Stone Dr to look at mattresses and had planned on comparing prices at other stores but we were impressed with the knowledge of the Salesman and the prices of the mattresses so we decided to purchase that day. Delivery service was excellent and we are enjoying the new mattress. This is our second purchase at this store and highly recommend them and will continue to shop SleepZone in the future. Debbie Crawford
Needed 2 sets of mattresses. Started our looking at The Sleep Zone. Our salesperson Todd W. directed us to ones that met our specifications. Answered many questions about the different brands, mattress types, etc.. He did not "push" us toward one or the other. He let us try them all and make a decision. We went to another retailer and tried more mattresses. In the end we came back to the Sleep Zone due to the customer service, price, available delivery, and having a mattress we felt would provide many nights of sleeping comfort.
Thanks to the Kingsport SleepZone Mattress Center and Erik Biorck, we left their store as satisfied customers. Erik shared his knowledge and years of experience so we could make an educated decision. He took the time to become familiar with us so he could assist in addressing our concerns, our sleep habits and our pain issues. Good luck in your new placement in the Johnson City store. You will do great. Thanks for sharing your new location and cell phone, just in case we had questions. It is rare to find professional, quality salespeople like Erik and SleepZone.
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