TempurPedic Elite Retailer

When I entered the store Mark introduced himself as the owner. He was extremely knowledgeable about the beds he had for sale and was integral in helping me pick the right bed for my child. This is the 3rd bed I've bought from this store and I won't shop anywhere else. I was able to have it delivered the next day without charge. They arrived when they said they would and setup was completed in less than 10 minutes. What's more, all the products that I have bought from them are still in great working order. Would highly recommend.

- Blaine Hester

My husband and I were greeted by Eric upon entering the store and he asked what we were looking for . I told him that I have back issues and that I would like to look at a queen firm mattress. Eric Explained the difference between the comfort level and the firmness level. He was very knowledgeable and showed several different styles and types of mattresses that I might be interested in and what he felt could meet my need for back comfort. He also moved a mattress onto an adjustable frame to give me the full comfort effect. Eric was very patient and answered several questions we had, and there was never any high pressure sales talk. He was wonderful to work with.

- Donald Lofgren

Mike the owner greeted us promptly. Listened to what we wanted. Asked a couple of questions to narrow down price range and comfort level. Showed us our options. Allowed us to lie on them for a bit and make our decision without hard pressure sell tactics. We asked about delivery timeframe. He immediately contacted his delivery truck and within 3 hours mattress was delivered by friendly professional gentlemen. Highly recommend Sleep Zone! Definitely be back for future mattress needs.

- Belinda Mink

I am very impressed with this store, the employees, the delivery men and the owner. His commitment to excellent customer service is evident; he has employees with the same commitment! Erik knew his product and was committed to making sure our mattress was the perfect one for us to sleep comfortably. The delivery men were two very kind gentlemen, Ronnie and Eric; they were very respectful of our home and took every precaution to protect it and made sure everything was in order before they left. We had a slight problem and it was resolved very fairly and efficiently. I highly recommend doing business with this store and the next time I need a mattress, this will be my first choice.

- Sandy Lingerfelt

Eric B did a good job of showing us the different mattresses and help take the guess work out of the process. He took us through the store until we came to an agreement on the mattress we wanted to purchase. Because of his thoroughness and knowledge we went from just looking to actually deciding to make a purchase. Erik was extremely knowledgeable without being the typical pushy sales rep. We had been shopping for a mattress online, but for an important purchase like this I'd recommend the SleepZone instead. It was such a good experience.

- John Kennedy

We had bought a Casper mattress in July 2017, and we unfortunately kept it past the 1oo day trial period when my wife started developing numbness in her hips and arms each morning after sleeping on the mattress each night. We called Casper, and...long story short, we were stuck with what we had. So, we decided to try and buy new, and ended up at SleepZone. We had heard from friends and family about how friendly and NOT pushy this store was, so we decided to try it. Todd Whitehead greeted us promptly upon entering the store, and didn't pressure us at all. We must have tried 8 or 10 different mattresses, and eliminated what wasn't right for us until we found what we NEEDED, not what was the most expensive. Todd told us he wanted what was best for us, and I believe now that he did. We didn't immediately buy, but went to another furniture store, and they had nothing (under $4000) that would approach what SleepZone offered us for under $1500. Todd treated us like a friend instead of like a customer, and I appreciate that. We'll definitely come back when we or our family has bedding needs. SleepZone delivered our mattress exactly when we needed, and the young men that did that were professional and friendly (I'm sorry I forget their names). So far (2 weeks) we are getting used to our Park Place Elite and sleeping so much better than before with our "bed out of a box":) Thanks again for the service, friendliness, and promptness. We appreciate it!!

-Kenny Clevenger

I went in last week and the week before looking at and asking about mattresses. I have R. A. and was asking them about the best mattresses for me. The 1st time, I talked to Todd and last week I talked to Jim. I purchased a mattress set and so far so good. Both guys were very informative. They was not pushy at all. I would definately recommend this place to purchase a mattress.

-Wanda Dunn

We visited Sleep Zone after finding a mattress we liked at Mattress Firm just to be sure we had found the right one before we made our purchase. We ended up finding one that we liked even better at Sleep Zone with the help of Todd. He was very knowledgeable and helpful. With the discount applied from their sale and the fact that they include the price of the new box spring in the listed price we actually ended up spending the same amount for a much nicer mattress. I would definitely recommend checking them out if you are in the market for a new mattress.

-Aaron Doran

We have been looking for a new mattress for around 2 years, and just could not decide what we really wanted. One day after lunch in Kingsport, we stopped in SleepZone. We were greeted by Jim Rogers, and told him what we wanted as well as what we did not want. Jim directed us to his recommendation based on this discussion. However, before making our final decision, we asked Jim about many other mattresses in the store, and he explained the features of each one and the differences between them. Jim is one of the most passionate salesman I have ever met. He answered our multitude of questions, which displayed his vast knowledge of this business. He seems to be a genuinely honest person, and we felt comfortable buying from him and the SleepZone. I cannot speak to the delivery and set-up yet, as part of our purchase had to be ordered. We are looking forward to using our new purchase. Joe & Claudia Arnold

-Claudia

My husband and I had a good experience with the Sleep Zone. Our salesman was Todd Whitehead and he was very accommodating. He was not pushy and let us stay in our price range without trying to convince us that something else was better whether or not it would put us in debt. Nope, he stayed where we needed and found us exactly what we needed. I have to say it is a welcomed relief compared to other bed stores where they tell you you're gonna get a price break and when you go to do the paperwork the price just jumped up! At the Sleep Zone the price was the price and no hidden charges. Thank you Todd. I hope whoever comes in gets you, a very kind, personable, and honest person.

-Ashley English