Johnson City Reviews 4.9 5 Reviews

Immediately greeted upon entering the store and was helped promptly. the associate was pleasant and respectful. He was good about asking questions to ensure we found the correct mattress for us. Each option we explored, the associate was provided to provide all information we needed. There was absolutely no push to make the purchase, which was greatly appreciated! Very positive experience, will go back and consider this store again for our mattress needs.

- Chris Gregg

Our salesman was "Erik Biorck". He really listened to exactly what we were looking for. I really liked that he shook our hands immediately. We were looking for a specific type of mattress. My husband has debilitating arthritis and I have a really bad knee. He let us try several types of mattresses all within our set price range. He asked us exactly what we needed and spent time showing us the different brands. What we really wanted was an adjustable bed, but we thought that we could not afford one. He showed us a couple and asked if we could increase our budget just a little we could possibly afford one. We actually were able to find exactly what we wanted with what would be a quick delivery, but with our work schedules we had to move it to the end of the week. I will say that I have never been in a store quite like this. I was really glad that we were not pressed into buying the most expensive one. I think that Erik was truly a great salesman and knew his product. He even performed well when I threw him a curve ball with me getting extreme vertigo on some of the adjustable beds. I would like to thank him for being professional and taking his time with us since we did not know exactly what we wanted and left with exactly what we did not think we could afford. I will definitely purchase there again. Thanks

- Kristi Cole

Great experience with several members of the staff as well as the owner. Very patient and answered all the questions I could think of and provided even more insight beyond that. Offered great prices compared to other stores in the area and seem to have a vested interest in the community. Would recommend.

- Tyler Harvey

Today I bought my first King size bed and I couldn't be more excited about my purchase!!!! The owner Mark, and associate Todd were so nice and so knowledgeable about all the different types of beds! I also never felt pushed to buy something I didn't want or need while I shopped. I had spent months searching for the perfect mattress and I know I found it here at Sleep Zone at a more than amazing price!!! If you're looking for a great quality mattress and great company look no further than Sleep Zone!!!

- Taylor Ambrose

Todd Whitehead made our mattress decision not only easy, but very pleasant. We shopped at another mattress store, and the salesperson was more focused on "up selling" (to raise her commission), than she was on helping us find what we needed. We've also been to a furniture store where the salesperson pointed us in the direction of the mattresses and left. The Sleep Zone was an entirely different experience, and it will be the only store we'll purchase our mattresses from in the future. Todd listened to what our needs were, and out of an entire showroom of mattresses, he helped us narrow our search down to two. Finding the right mattress is so important for a good night's sleep, and you can't beat The Sleep Zone for customer service, selection and price. Thank you, Todd!

- Debbie Corey

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Kingsport Reviews 4.9 5 Reviews

I was extremely delighted with my mattress shopping experience. I dreaded to go looking for a new bed, because of the salespeople and pressure I thought I would experience, Jim was AWESOME. No pressure or suggestions. I went alone, tried a couple mattresses out, told him I would bring my husband back to check the mattress I liked out. We went back that night, he recognized me from earlier that day. He didn't try to sell us something that we really didn't want. He had questions, on what our sleep problems were. but no way did we feel pressured to buy a bed. My best friend went with my husband with me and he went back the next week, after he shopped around and bought a bed there too. I truly wish Jim would teach salespeople how to treat customers, with respect and no pressure tactics. I will HIGHLY recommend this store to my friends and co-workers. Oh, We LOVE the bed, we bought an adjustable king firm bed. Jim also told us places to find the twin XL sheets, we didn't need the sets, just the fitted sheet. I could go on and on with how pleased I am, but I will stop now. Thank you Jim for a great experience.

-Vanessa Grizzle

Thanks to the Kingsport SleepZone Mattress Center and Erik Biorck, we left their store as satisfied customers. Erik shared his knowledge and years of experience so we could make an educated decision. He took the time to become familiar with us so he could assist in addressing our concerns, our sleep habits and our pain issues. Good luck in your new placement in the Johnson City store. You will do great. Thanks for sharing your new location and cell phone, just in case we had questions. It is rare to find professional, quality salespeople like Erik and SleepZone.

-Jeanne Henson

We went to the Sleep Zone as a first stop, planning to check several mattress stores before we bought. The store manager, Jim Rogers met us and was thorough, knowledgeable, positive and pleasant. We never felt any pressure to buy, but were impressed with what we found and left having bought a mattress! I would strongly recommend this place and especially Jim Rogers. He was impressive! He even checked on the delivery on his day off! That quality of salesmanship is rare in this day and time!

-Margaret Nichols

We were considering a bigger bed then I seen their commercial one night. We were down in Kingsport having dinner and as we were heading home passed their location. Decided to turn around and see what they had compared to sleep number. That's when we meet Jim Rogers it was close to time for them to close for the day. Jim took the time to show us the type of bed we were looking for and took the time show us all the beds functions. Even though it was on a Saturday night and close to time to close up for the night Jim took the time to even get to know us and why we wanted a King Head Split Comfort Select. So I would recommend going to see Jim Rogers at The Sleep Zone in Kingsport, TN if your looking for a new bed. We bought ours at closing Saturday night and Jim Rogers got it delivered and set by 3pm the following Monday. Thank you Jim from Kristal Ramsey and family...


Sleep Zone is a great place to shop for a mattress. The sales manager, Eric Biorck worked with us to find the right mattress to suit us both, as well as one that would fit our budget. He gave us the opportunity to make an informed decision, all without pressuring us into buying. He then made sure that our purchase would be delivered promptly, and at a time that was convenient for us. We really appreciate that he was knowledgeable about the products in the store, giving us the chance to be sure our choice was the best one for us, which took away much of the stress you encounter when you make a major purchase. When our mattress was delivered, the delivery guys were great in their job as well. They arrived right on time, and gave us a call before coming. Set up was done quickly and professionally. They also helped in making our experience with this company a good one. We definitely will recommend Sleep Zone to friends and family! Thanks so much to all of you at Sleep Zone!

-D Grimm

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