My name is Sabrina Thomas, we just had the best experience in purchasing our first mattress set. Erik is one of the best salesmen ever! He promptly greeted us right when we came through the door. He was so good to my family, especially my 3 year old son. He asked my son if he liked toys, and he had toys in the corner that he could play with while we shopped. Erik then asked us what we liked in a mattress, and my husband responded, this is the first time we have ever shopped for a mattress. So then he told us to try out one mattress and see if it was too firm or too soft and go from there. (The whole time he was making my son laugh while my husband and I were making a decision.) We ended up spending right on our budget for a brand new mattress, and not feeling bad about it. I don't like buying anything from someone who has a bad attitude, and Erik was the perfect guy to sell us a mattress. He could seriously be a salesman anywhere and sell anyone anything! At the end, my son came out with two balloons, a piece of candy, and we came out with an awesome, at budget, new mattress! I don't think this experience could have gone any better. Thank you Erik!!
- Sabrina Ledford
We went to The Sleep Zone today to just try different mattresses. Erik Biorck worked with us to determine what we liked and helped us choose our favorite mattress. He was extremely patient and helpful. He offered great customer service and talked with us about options that would make us both happy. We decided to purchase or mattress and adjustable frame from the Sleep Zone because of the good prices and the friendly and helpful service provided by Erik.
- Laurie Justus
I visited The Sleep Zone on the Bristol Hwy in Johnson City, TN on Thursday 10/19/17. I had an interest in trying out a latex mattress as I had heard numerous good things about latex mattresses. Upon entering the store I was greeted by Erik Biorck. He showed me the mattress that I was interested in and answered my questions. After letting me try the mattress and some other types of mattresses to compare it to, I decided to purchase the mattress and an adjustable base to go with it. He arranged next day delivery and setup and agreed to haul away my worn out mattress and box springs for no extra charge. The whole package cost me less than the online packages that I had priced. I was pleased with the whole overall process. Thanks again Erik, Dennis Hubbard
- Dennis Hubbard
I am handicapped and disabled and have tried several mattresses and shopped for a good nights sleep for quite a while. All of that changed when I walked into the Sleep Zone and met Chris. He was patient with me as I tried almost every mattress. (A few more than once) And he, along with his Sales Manager Eric, finally helped me decide on the perfect mattress. The customer service I received was top notch. Chis and Eric both went out of their way to make everything easier on me. I highly recommend the Sleep Zone to anyone looking for a knowledgeable, courtious, and low sales pressure experience. Thank you guys for your help. Amie Lee Parker
- Amie Lee Parker
This is my second visit to Johnson City Sleep Zone Mattress Center. We received such good service last year that this was the first place and last place that I thought about coming to. Erik Biorck was fantastic to work with. I couldn't remember the brand name of the base we bought last year and he immediately went to the archives and found what I needed to match last year's purchase. I was in and out of the store in about 20 minutes and will receive delivery of the mattress base tomorrow! I couldn't believe how quickly it would be delivered. He is very knowledgeable of the products and is wonderful to work with. Five stars for the product and five stars for Erik's customer service and help!
- Laura Graham
My wife and I were looking for an affordable, comfortable king-sized bed. We had planned to check several places, but since I had gotten a good bed from Sleep Zone back in 2008, we decided to go there first. Upon entering, we were warmly greeted by Todd Whitehead. Todd was extremely knowledgeable about the product, and showed us many different beds, explaining the pros and cons of each. You could tell that he wasn't simply trying to "make the sale". He seemed to have a genuine interest in our needs and really took the time to make sure he found the proper bed for us (regardless of price). It is very rare in this day and age that you find outstanding customer service like Todd provided. If you are in the market for a new bed, don't waste your time going anywhere else!
We have purchased mattresses from SleepZone for the last 20 years, and have always been impressed with their selection. Having received excellent service, answers to our questions, and a very fair deal, we can heartily recommend this company to anyone considering a new mattress! Their delivery staff was polite and careful, and even moved our old mattress to another room for us. Linda Sinko, satisfied repeat customer
Great experience! Very professional service from Todd Whitehead. He was extremely helpful and knowledgeable. We are repeat customers and will definitely return again when we are in the market. Amy and Martin Taylor
Todd with SleepZone on East Stone Drive in Kingsport was very helpful in selecting the right mattress and with loading in my vehicle! The mattresses are of high quality and should last my family for many years to come! I would highly recommend SleepZone for your mattress purchase!
Jim Rogers was exceptionally helpful in our search for a mattress. He was very knowledgable and fully explained differences between each mattress we tried. He is definitely an asset to SleepZone Mattress! When we need another mattress we will definitely choose SleepZone a Mattress!
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