TempurPedic Elite Retailer

I am very impressed with this store, the employees, the delivery men and the owner. His commitment to excellent customer service is evident; he has employees with the same commitment! Erik knew his product and was committed to making sure our mattress was the perfect one for us to sleep comfortably. The delivery men were two very kind gentlemen, Ronnie and Eric; they were very respectful of our home and took every precaution to protect it and made sure everything was in order before they left. We had a slight problem and it was resolved very fairly and efficiently. I highly recommend doing business with this store and the next time I need a mattress, this will be my first choice.

- Sandy Lingerfelt

Eric B did a good job of showing us the different mattresses and help take the guess work out of the process. He took us through the store until we came to an agreement on the mattress we wanted to purchase. Because of his thoroughness and knowledge we went from just looking to actually deciding to make a purchase. Erik was extremely knowledgeable without being the typical pushy sales rep. We had been shopping for a mattress online, but for an important purchase like this I'd recommend the SleepZone instead. It was such a good experience.

- John Kennedy

My husband and I had bought a new bedroom suite for our guest bedroom and needed a good mattress - but at an economical price. Mark at SleepZone was SO helpful - once he knew our criteria, the 2nd mattress he took us to was THE ONE!! Our guests love it - even our grandchildren. Thanks, SleepZone, for meeting our mattress needs so well!

- Rhonda Goodson

This is the second time I have purchased a mattress from SleepZone Mattress Center. Their service is the best. Mr. Matteau is quite friendly and knowledgeable. He helped us find the right mattress without any pressure tactics.. We were allowed to take our time and find the right one. It was a special order that we were able to get within a week. The delivery people are very friendly and professional. I will buy here again.

- Larry O'Dell

After looking at a number of places, I am glad to have stopped here. Chris was very patient and let me really take the time to see what I wanted. He even helped with just the right questions about my back and how I sleep. I feel sure my sleep will be much better. Also the delivery men were very courteous and right on time

- Maggie Rittichier

We have been looking for a new mattress for around 2 years, and just could not decide what we really wanted. One day after lunch in Kingsport, we stopped in SleepZone. We were greeted by Jim Rogers, and told him what we wanted as well as what we did not want. Jim directed us to his recommendation based on this discussion. However, before making our final decision, we asked Jim about many other mattresses in the store, and he explained the features of each one and the differences between them. Jim is one of the most passionate salesman I have ever met. He answered our multitude of questions, which displayed his vast knowledge of this business. He seems to be a genuinely honest person, and we felt comfortable buying from him and the SleepZone. I cannot speak to the delivery and set-up yet, as part of our purchase had to be ordered. We are looking forward to using our new purchase. Joe & Claudia Arnold

-Claudia

We visited Sleep Zone after finding a mattress we liked at Mattress Firm just to be sure we had found the right one before we made our purchase. We ended up finding one that we liked even better at Sleep Zone with the help of Todd. He was very knowledgeable and helpful. With the discount applied from their sale and the fact that they include the price of the new box spring in the listed price we actually ended up spending the same amount for a much nicer mattress. I would definitely recommend checking them out if you are in the market for a new mattress.

-Aaron Doran

My husband and I had a good experience with the Sleep Zone. Our salesman was Todd Whitehead and he was very accommodating. He was not pushy and let us stay in our price range without trying to convince us that something else was better whether or not it would put us in debt. Nope, he stayed where we needed and found us exactly what we needed. I have to say it is a welcomed relief compared to other bed stores where they tell you you're gonna get a price break and when you go to do the paperwork the price just jumped up! At the Sleep Zone the price was the price and no hidden charges. Thank you Todd. I hope whoever comes in gets you, a very kind, personable, and honest person.

-Ashley English

Just when you think customer service is dead, you are reminded that some people share the philosophy you have held as what to expect in the business world. Jim Rogers did not disappoint. He was friendly, funny, knowledgeable, and never pushy. I walked out of there with a great bed and a smile on my face! I highly recommend SleepZone in Kingsport!!!

-William Lunsford

My husband and I purchased a Tempurpedic from Jim Rogers at the Sleep Zone in Kingsport this month. After visiting several other furniture and mattress stores, this store provided (by far) the most enjoyable browsing and informational experience for our entire family. Jim would often include our kids in the conversation, keeping them entertained with his jokes and stories thoughout the visit and purchase process. He provided us with a wealth of information on each style of mattress we tried, pros and cons of each and not just a quick attempt to make a sale. We will definitely be back to the Sleep Zone when we need to replace other mattresses in our house. Our new mattress was delivered about 2 weeks after the purchase and the delivery process was very smooth. The delivery men were kind and hard working and setup was complete in about 20 minutes (as well as removal of our old mattress).

-Casey Epperly