TempurPedic Elite Retailer

Mike the owner greeted us promptly. Listened to what we wanted. Asked a couple of questions to narrow down price range and comfort level. Showed us our options. Allowed us to lie on them for a bit and make our decision without hard pressure sell tactics. We asked about delivery timeframe. He immediately contacted his delivery truck and within 3 hours mattress was delivered by friendly professional gentlemen. Highly recommend Sleep Zone! Definitely be back for future mattress needs.

- Belinda Mink

I am very impressed with this store, the employees, the delivery men and the owner. His commitment to excellent customer service is evident; he has employees with the same commitment! Erik knew his product and was committed to making sure our mattress was the perfect one for us to sleep comfortably. The delivery men were two very kind gentlemen, Ronnie and Eric; they were very respectful of our home and took every precaution to protect it and made sure everything was in order before they left. We had a slight problem and it was resolved very fairly and efficiently. I highly recommend doing business with this store and the next time I need a mattress, this will be my first choice.

- Sandy Lingerfelt

Eric B did a good job of showing us the different mattresses and help take the guess work out of the process. He took us through the store until we came to an agreement on the mattress we wanted to purchase. Because of his thoroughness and knowledge we went from just looking to actually deciding to make a purchase. Erik was extremely knowledgeable without being the typical pushy sales rep. We had been shopping for a mattress online, but for an important purchase like this I'd recommend the SleepZone instead. It was such a good experience.

- John Kennedy

I went to look at a new bed and when I walked in the owner greeted me and even remembered me from over 10 year ago when I bough my last bed from him. The owner and store manager were very nice and spent a lot of time with me educating me on the different types of beds to make sure I got exactly what I wanted and needed. I bought my last bed there over 10 year ago because of the people and the quality of the service and the bed so I went back this time and I can not say enough good things about the people and the service that I received. I would recommend this store to everyone that likes courteous people and great products with great price. The store manager Erick Biorck was so very helpful and nice that you could not ask for a better person to assist you.

- Gary Shankle

The owner gave me an additional $50 off of the mattress and I was charged no tax and got free delivery the very next day. He was never pushy but listened to my needs. He said the delivery would be made between 12 and 3 and that someone would call. That is exactly what happened. We love the mattress.Bridget Hackett...I will return again.

- John Hackett

We had bought a Casper mattress in July 2017, and we unfortunately kept it past the 1oo day trial period when my wife started developing numbness in her hips and arms each morning after sleeping on the mattress each night. We called Casper, and...long story short, we were stuck with what we had. So, we decided to try and buy new, and ended up at SleepZone. We had heard from friends and family about how friendly and NOT pushy this store was, so we decided to try it. Todd Whitehead greeted us promptly upon entering the store, and didn't pressure us at all. We must have tried 8 or 10 different mattresses, and eliminated what wasn't right for us until we found what we NEEDED, not what was the most expensive. Todd told us he wanted what was best for us, and I believe now that he did. We didn't immediately buy, but went to another furniture store, and they had nothing (under $4000) that would approach what SleepZone offered us for under $1500. Todd treated us like a friend instead of like a customer, and I appreciate that. We'll definitely come back when we or our family has bedding needs. SleepZone delivered our mattress exactly when we needed, and the young men that did that were professional and friendly (I'm sorry I forget their names). So far (2 weeks) we are getting used to our Park Place Elite and sleeping so much better than before with our "bed out of a box":) Thanks again for the service, friendliness, and promptness. We appreciate it!!

-Kenny Clevenger

We have been looking for a new mattress for around 2 years, and just could not decide what we really wanted. One day after lunch in Kingsport, we stopped in SleepZone. We were greeted by Jim Rogers, and told him what we wanted as well as what we did not want. Jim directed us to his recommendation based on this discussion. However, before making our final decision, we asked Jim about many other mattresses in the store, and he explained the features of each one and the differences between them. Jim is one of the most passionate salesman I have ever met. He answered our multitude of questions, which displayed his vast knowledge of this business. He seems to be a genuinely honest person, and we felt comfortable buying from him and the SleepZone. I cannot speak to the delivery and set-up yet, as part of our purchase had to be ordered. We are looking forward to using our new purchase. Joe & Claudia Arnold

-Claudia

We visited Sleep Zone after finding a mattress we liked at Mattress Firm just to be sure we had found the right one before we made our purchase. We ended up finding one that we liked even better at Sleep Zone with the help of Todd. He was very knowledgeable and helpful. With the discount applied from their sale and the fact that they include the price of the new box spring in the listed price we actually ended up spending the same amount for a much nicer mattress. I would definitely recommend checking them out if you are in the market for a new mattress.

-Aaron Doran

My husband and I had a good experience with the Sleep Zone. Our salesman was Todd Whitehead and he was very accommodating. He was not pushy and let us stay in our price range without trying to convince us that something else was better whether or not it would put us in debt. Nope, he stayed where we needed and found us exactly what we needed. I have to say it is a welcomed relief compared to other bed stores where they tell you you're gonna get a price break and when you go to do the paperwork the price just jumped up! At the Sleep Zone the price was the price and no hidden charges. Thank you Todd. I hope whoever comes in gets you, a very kind, personable, and honest person.

-Ashley English

Just when you think customer service is dead, you are reminded that some people share the philosophy you have held as what to expect in the business world. Jim Rogers did not disappoint. He was friendly, funny, knowledgeable, and never pushy. I walked out of there with a great bed and a smile on my face! I highly recommend SleepZone in Kingsport!!!

-William Lunsford