We shopped around a lot so I feel very confident that we got the best deal for what we were looking for. They were very knowable and were able to learn exactly what we were looking for in a mattress with just a few questions. Then was able to break it down into just a few choices. We saved thousands compared to a lot that we looked at, and got all the bells a whisles we wanted. Very happy with our purchase of a quality mattress at a unbeatable price! We are also glad to support local made in America business. Not to mention the staff is very friendly. We also feel better knowing that if we have a problem we can come right to the store and deal with a person not having to go though some big corporation or hang out forever on the phone waiting to talk to customer service person over seas somewhere. I would high recommend this place to anyone who is serious about getting a quality product for a great price with awesome customer service.
- curtis bachelor
My name is Sabrina Thomas, we just had the best experience in purchasing our first mattress set. Erik is one of the best salesmen ever! He promptly greeted us right when we came through the door. He was so good to my family, especially my 3 year old son. He asked my son if he liked toys, and he had toys in the corner that he could play with while we shopped. Erik then asked us what we liked in a mattress, and my husband responded, this is the first time we have ever shopped for a mattress. So then he told us to try out one mattress and see if it was too firm or too soft and go from there. (The whole time he was making my son laugh while my husband and I were making a decision.) We ended up spending right on our budget for a brand new mattress, and not feeling bad about it. I don't like buying anything from someone who has a bad attitude, and Erik was the perfect guy to sell us a mattress. He could seriously be a salesman anywhere and sell anyone anything! At the end, my son came out with two balloons, a piece of candy, and we came out with an awesome, at budget, new mattress! I don't think this experience could have gone any better. Thank you Erik!!
- Sabrina Ledford
HIGHLY RECOMMEND!! BEST PRICES in town hands down!! Super friendly and very helpful staff. Thanks to Erik and Chris we was able to walk out of the store with a super nice mattress within our budget range with FREE DELIVERY. Very satisfied customer, Tracy Deakins
- Tracy Deakins
Mark was very knowledgeable and helped us find just the right mattress. After asking a few questions he showed us several options. He was not pushy or overbearing. We were very pleased with the purchase price. The mattress was delivered right on time by two efficient men who also hauled away our old set.
- Pam Haun
Recently went in to purchase our fourth mattress from The SleepZone. The staff was friendly when I called to inquire about a mattress from their website. Once we got into the store the excellent service continued. No hassle, great pricing and service, and quick transaction. Thank you to the staff. We will be back. Thank you - Michele Williams
- Michele Williams
My wife and I were looking for an affordable, comfortable king-sized bed. We had planned to check several places, but since I had gotten a good bed from Sleep Zone back in 2008, we decided to go there first. Upon entering, we were warmly greeted by Todd Whitehead. Todd was extremely knowledgeable about the product, and showed us many different beds, explaining the pros and cons of each. You could tell that he wasn't simply trying to "make the sale". He seemed to have a genuine interest in our needs and really took the time to make sure he found the proper bed for us (regardless of price). It is very rare in this day and age that you find outstanding customer service like Todd provided. If you are in the market for a new bed, don't waste your time going anywhere else!
We have purchased mattresses from SleepZone for the last 20 years, and have always been impressed with their selection. Having received excellent service, answers to our questions, and a very fair deal, we can heartily recommend this company to anyone considering a new mattress! Their delivery staff was polite and careful, and even moved our old mattress to another room for us. Linda Sinko, satisfied repeat customer
Great experience! Very professional service from Todd Whitehead. He was extremely helpful and knowledgeable. We are repeat customers and will definitely return again when we are in the market. Amy and Martin Taylor
We needed a new mattress and was just "looking" and SleepZone was our first stop. We were extremely surprised by the experience we had. Jim Rogers was very helpful and was never pushy but sincerely listened and wanted to help and left you alone to check out the mattress but answer all questions. His personality was a great ray of sunshine when most stores are pushy commission hungry to make a sale. I appreciate a sense of humor. :) We made the purchase without looking elsewhere due to Jim's expertise and time to help us decide and feel confident in our purchase. Highly recommend SleepZone and Jim! 🖒Tony and Christie Ward
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Todd with SleepZone on East Stone Drive in Kingsport was very helpful in selecting the right mattress and with loading in my vehicle! The mattresses are of high quality and should last my family for many years to come! I would highly recommend SleepZone for your mattress purchase!
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