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Kingsport Customer Reviews

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Nina Williams
16:09 29 Sep 21
This is a great place to shop for a new mattress. Todd Whitehead, the store manager was our salesperson on the day we shopped. He acknowledged our presence in the store as soon as we entered even though another person was also shopping. He was very informative and answered all our questions without the 'salesman's pitch'. We tried out several and selected a new mattress. It was delivered on the day that they said it would come. The delivery guys were considerate of the furniture, etc. in the house and were also excellent at what they were doing. I LOVE my new comfortable and supportive!
Rick Bishop
14:42 26 Sep 21
Erik Biorck did a awesome job helping me and my wife pick out a mattress. He made sure to educate us about Sleep Zone business as well as the mattresses. He is a good people person. We could not have asked for a better salesman! I am extremely happy about the mattress and base he helped us choose. THANK YOU for the help! Karen and Rick
Toni Blevins
18:57 10 Sep 21
Eric Biorck was super helpful and friendly. He made sure to let us know he didn’t work off commission so it wasn’t going to benefit him anymore if we bought a pricier mattress, which we really appreciated. He then asked what a comfortable budget was for us and only showed us beds in that range. He took us through what the structure of each mattress was and highlighted the differences as we tried different ones. He was super knowledgeable and wanted to make sure we got the bed that was the best fit for us.Thanks for the great experience!Mr. and Mrs. Blevins
Wendy Hall
18:58 01 Sep 21
We were looking for a good, comfortable, well made, affordable mattress. We were really not sure sure what brand we were wanting,. We decided to try Sleep Zone, we were not disappointed. Todd Whitehead took the time to ask us a few questions and directed to what might fit our needs. He also explained what was inside the mattress and let us take our time and try them out. We found the mattress that best fit our needs, and made the purchase without any pressure.
Christina Bates
17:01 15 Aug 21
We had been to multiple store searching for a fabulous mattress. When I found The Sleep Zone on Google, I asked my husband if we could stop by there. We were greeted by Todd with the best care! Todd did not push us towards any particular brand mattress, in fact he insisted that we take our time finding the right one for us. Todd was very patient with me specifically. Once we found the perfect one, he helped us set up delivery and payment. I would definitely recommend The Sleep Zone for your next mattress!!
Donna Anderson
20:31 31 May 20
Just purchased a bed for my parents and they love it, Todd Whitehead was wonderful to work with. I would recommend anyone to do business with them at the store in Kingsport. Delivery and setup was here on time very friendly.
Judy Purner
00:45 31 May 20
The store was busy when we got there, but Erik was very cordial and went from one customer to the others answering questions and telling us to try the beds. He got one family taken care of and focused on us for a few minutes. Another customer who just wanted a frame and knew exactly what he wanted, Erik was very efficient in taking care of getting him checked out. In the meantime the other customers were as they said, “were just browsing”. Erik spent more time with us, answering all our questions. We were interested in a bed that has capability of raising and lowering head and foot parts of the bed. He show us this feature as well as the massage feature. We bought we bed that has both these features. When we got home, we realized that we might have a problem since our bed is an antique with 4 posters. My husband called Erik and he volunteered to come to our home and measure our bed. We may need to go with just a headboard, but that’s ok. I really love the comfort of the Tempurpedic. we choose. By the way, Erik was the only salesperson there.
Deb Reynolds
20:52 30 May 20
This was the 4th mattress store we visited in 2 days and it was the last. Eric did an exceptional job educating us without a sales pitch. He used facts with good statistical basis. He understood the pros and cons of products. He was willing to tell us what was fact and what personal opinion. He knew when to go away. He was also the only salesperson in the store and he completed 4 sales while we were there Including us. He obviously had no time to eat. He was able to go between us and keep us all happy and business moving forward. Best of all, he showed us how easy it would be to change the sheets, even on a split king.
Joshua Hood
22:40 25 May 20
My wife and I were in the market for a new mattress and stopped into the Kingsport store. We had the pleasure of working with Erik. I don’t normally favor interactions from sales associates when looking for a new mattress, however this experience was worlds different. Erik took his time explaining the different options we had throughout the store based on our particular specifications. He was very detailed in his explanations of each mattress and wasn’t pushy about just getting a sale. He was open and honest with the pros and cons of each selection and pleasant in conversation. What more can I say? Because of this stellar experience, I will definitely return to this location and ask specifically for him to work with. SleepZone Kingsport has a definite asset on their hands here.
23:25 23 May 20
I went to Sleep Zone trying to find a good new mattress, Erik Biorck was the salesmen working. I had different questions and thoughts, which he was happy to help! He was very nice and friendly, answered all of the questions I had. He did not seem pushy or trying to make a sale. He seemed to truly care about my sleep experience. I Trisha Garrett am the proud new owner of a Temper Pedic mattress! I laid on it and immediately fell in love. Thank you Erik for making my mattress shopping easy and simple! The finance process was short and simple, it took no time to get approved! I can't wait until my new mattress arrives and i can get the best nights sleep ever!
Amy Halliburton
01:18 16 May 20
We were very impressed by the service we received shopping for our mattress! Erik was extremely kind, helpful and knowledgeable, and really worked with us to find the perfect mattress for our daughter. We appreciated that we weren't pushed into buying the most expensive mattress, but the best one in our price range. We will definitely use SleepZone again for our next mattress!
Lisa Trent
22:57 12 May 20
Todd, Was very helpful, friendly had exactly what we were looking for after searching all day. He even help load it. Thanks so much Todd we will be back and will be sending customers your way. Lisa and Norman Trent
Alexa Hagy
03:23 29 Mar 20
Erik Biorck did a phenomenal job helping me pick out a mattress. He made sure to educate me about Sleep Zone business as well as the mattresses. He is a great people person. I could not have asked for a better salesman! I am extremely happy about the mattress he helped me choose. THANK YOU ERIK!!!!
Alan Mccall
02:34 21 Mar 20
It was late before we got to go looking for a mattress but called and talked with Erik told him what we were looking for and he said he would be glad to show us. Walked right in he took us to the memory foam we were looking for and explained the difference between the ones they had. He then showed us the functions of the adjustable frame and there was a definite comfort to my lower back and that was exactly what I was looking for . We went with the higher priced one and can’t wait to try it out at home.Erik was very helpful and explained them very well he made choosing the right one very easy. We would definitely recommend if your looking for a new mattress give them a shot. Five stars from the McCall’s and thanks
Paula Riddle
20:24 14 Mar 20
I stopped in to SleepZone today to check on a price for an adjustable base for my mom. Erik, the sales manager, was very cordial and easy to deal with. Erik gave me a very fair price on the base and will be delivering it for free. I would recommend stopping by to get a price before buying anywhere else.
Yolonda Massey
03:01 11 Mar 20
My husband and I were searching for a new mattress. We looked at multiple stores and looked online. Our last stop was The Sleep Zone in kingsport. We had a budget in mind and knew we wanted a memory foam one. When we got there we are greeted by Erik. He was very polite and professional but was still friendly, not overly professional. He asked us a series of questions to get to our wants and needs so he could show us what we needed to see and not waste our time. He was very helpful with any questions and uncertainty we had. I would definitely go there again and we ended up making a purchase and can't wait for our new mattress to arrive. Thanks so much to Erik for all his help and patience.
Wesley Moyer
02:07 15 Feb 20
Very pleasant shopping and buying experience. Erik was very helpful in finding the right type/firmness of mattress at the right price point. We went shopping with our young son, and Erik was very understanding and even joked and interacted with him so that he was less bored while we looked around. Strongly recommend SleepZone - great local business!
Debbie Glover
20:50 09 Feb 20
My husband and I stopped by the store today to ask some questions regarding converting our full bed frame into a queen. Mr Todd Whitehead greeted us and was amazingly helpful in answering all of our questions. We had purchased a mattress/box spring set about 13 years ago and were very satisfied with the service this store gave us. We have referred several people to your location and everyone has been thoroughly pleased as well. We left the store today, not only with our questions answered, but also we decided to go ahead and purchase the queen size bedding set. It was very nice doing business with Todd.
Cindy King
23:20 08 Feb 20
I have been looking for a new mattress for several months now. I have looked online as well as other stores. I decided right away that looking online was not a way to shop for something as important as a mattress. Yes, most are guaranteed for an adequate period of time for you to see if you like it or not, but who wants to go through the hassle of returning something and then not have anything to sleep on because now, both the new and old mattresses are gone?! While most stores that sell mattresses have a decent and sometimes elite selection, I wasn't satisfied with the service I received; until I went to SleepZone. There, I was fortunate enough to be waited on by Erik Biork. I gave Erik my budget and he asked pertinent questions as to what I was both looking for and needed in a mattress. He was able to show me several in my price range and explained the way the mattress was built, differences in spring structure, and warranties. When I was actually testing various ones for firmness, Erik was very specific in explaining what was available in each model/size/firmness, demonstrated how someone sleeping would be uninterrupted when someone else bounced on the bed and of course what to expect with delivery/set-up /removal. This is not the first mattress I have purchased from sleep-zone and I 'm sure it won't be the last. I am a very happy repeat customer. Cindy K.
Susie Kerney
21:26 28 Jan 20
We were looking for a low profile box springs, which is hard to find in the stores without ordering. Todd Whitehead quickly assured us that he had one in the warehouse that was 3 miles down the road. We had the box springs loaded and set up on my mother-in-law's bed within the hour! So nice not to have to run all over town to make this purchase!
Shanna Holtzclaw
20:38 25 Jan 20
We had a great experience today and was greeted by Todd Whitehead. He was extremely knowledgeable and more than willing to help. So thankful we chose Sleep Zone and we cannot wait to receive our new mattress (as well as a good night’s sleep!) Thanks SleepZone! -Shane and Shanna
Claudia Haselton
18:40 25 Jan 20
Trying to find a comfortable mattress for my disabled husband has been quite the experience till I went to sleep zone. He has Parkinson’s disease and extreme difficulty sleeping. We have purchased several mattresses that have not worked due to his inability to turn over easily. The manager, Eric Biorck, shared his personal story with me. His father, also had Parkinson’s, and he got it. He was patient and knowledgeable in helping us choose the best mattress. Setting up the delivery was quick and details written down. I highly recommend this store and Erik!
Doctor Steve
13:25 13 Jan 20
The manager, Erik Biork, is extremely personable and knowledgeable. He answered all of our questions and helped us to find the perfect mattress. The store is very nicely laid out and conveniently located near John B Dennis and 11w. We came in to buy one mattress, and then actually buying two. We are very happy with our new sleep hardware and will definitely be back if we ever need mattresses again!addendum: it has been several months since we bought our mattress and it was worth every penny. I've slept better since we I got this mattress then possibly at any time in my life. Very happy!
caden cain
01:11 09 Jan 20
We needed a new mattress so we went Sleep zone, when we walked in we were greeted by Erik Biorck with a big smile and a hand shake. When we told Erik what we looking for he took us the mattress we were looking for. He asked what kind of sleep surface we were looking for. I said firm my wife said soft, he had us to lay on 4 different mattress to see which was best for both of us. We decided on one mattress that was good for both of us, he explained to us all about the construction of the mattress to warranty of the mattress, so we bought it. Erik made us feel comfortable with what we had just purchased. Thank you Erik, Eddie Cain
Terri Evans
22:54 01 Jan 20
Erik Biorck was extremely helpful in finding our new mattress and adjustable base. He asked questions to guide us to the mattress we liked best and the best base to suit our needs, with obvious knowledge about his products. He explained all aspects of the process, from ordering to delivery to returns if necessary (we hope not). We watched his interaction with other customers as well, and his customer service skills are top notch!
Beth Thompson
21:49 01 Jan 20
Bought 2 new mattresses and box springs, Erik Biorck, was very helpful in helping us select the right mattresses for our sleep comfort. Could not have asked for a better sales person. Very satisfied with the experience.
Evelyn Taylor
20:59 07 Dec 19
This is the second time we purchased a mattress from your store. I was very pleased to find the sales person that waited on me in 2011, Erik Biorck, was there to help with my purchase. I explained that the mattress I purchased 8 years ago didn't have the same support. Erik told me to check and see if it might be covered under warranty. It wasn't so we decided to replace it. He was very knowledgeable and had me try each mattress and showed me the benefits of getting the adjustable base. I would not have considered the adjustable base without him explaining.I will recommend Erik to any of my friends needing new bedding.
Richard Parker
16:12 07 Dec 19
Recently purchased a therapeutic mattress here. Salesperson showed me several options without any pressure at all. Left everything up to me, only offering advice when I asked questions. Very knowledgeable and honest staff who helped me find the right mattress at the right price. Richard Parker
amanda hensley
02:47 03 Dec 19
My husband and I just bought a mattress from The Sleep Zone Mattress Center. We visited twice before deciding on what to buy. Todd Whitehead is the store manager and was very knowledgeable about what we were looking for. He was very nice to work with and was zero pressure, which was a nice change because we had previously visited a Sleep Number store (which is high pressure). He wanted to make sure that we were completely happy with our purchase. We appreciate the store and are so excited about the new mattress!
Michelle Hensley
20:22 29 Nov 19
Me and my husband Bobby Hensley stopped in looking for a mattress we could pick up same day. Erik Biorck was extremely helpful in helping us choose a mattress that was best for us. We weren’t expecting to be able to have it delivered and set up today, but Erik made it happen. Excellent experience. Would definitely recommend shopping here.
Travis Fields
00:50 26 Nov 19
I recently had the pleasure of purchasing a mattress from this location. I was greeted at the door by gentleman who introduced himself as Todd. I later found out he was the store manager. Todd was very informative, nice and it was a pressure free environment. If you’re looking for a mattress I would highly recommend this location!! Ask for Todd!!
Nancy Blevins
21:49 24 Nov 19
My husband and I bought a mattress set in 2017 at Sleep Zone and had some issues with the set along with the warranty. They fixed it for us by letting us upgrade to a better mattress set and warranty and just pay the difference in price. Eric help use chose a better set and was very helpful in answering our questions and understand what different terms ment. Thank you Eric, you were very helpful.
Richard Harris
20:07 22 Nov 19
We shopped at Sleep Zone for a twin mattress. We were very impressed with Eric Birock, Sales Manager. He was very helpful and asked us questions regarding our needs. He showed us mattresses fitting our need. His knowledge and education about the mattresses was very impressive. He was courteous and concerned for what we needed. He was excellent and knew his product. It was a pleasure in dealing with him.Thank you Eric! Richard Harris
Karen Burke
03:10 22 Nov 19
We had recently moved, and I was in need of a new mattress for our guest bedroom. My mother suggested The Sleep Zone because of the service at the store, and the quality of mattresses that was available.Upon entering the store, I was greeted by the Sales Manager, Erik Biorck. He was extremely helpful, and showed me around the showroom. I was able to pick exactly the mattress that I needed, and the process was seamless. They delivered the mattress and box strings the next day. The delivery guys were extremely nice and professional. I will be buying my next mattress from The Sleep Zone, and I will be telling others of this great company!Karen Burke
Daryll Conrad
18:49 16 Nov 19
My wife and I stopped in to check out their mattresses and I must say they have a very nice selection. Our salesman Erik Biork did a wonderful job explaining all the options and price points available to us. He was extremely knowledgeable and helpful and in no time at all we were leaving the store to await delivery on our brand new mattress. Kudos to the SleepZone.
Shirley Bowery
21:56 09 Nov 19
We shopped at your store today to find a mattress for my elderly mom and dad. We weren't quite sure what we wanted. Erik Biorck led us through the process of finding a perfect fit for my parents. They have back problems and several other limiting ailments. Erik understood all those issues and showed us several options.We had been to other stores and were basically on our own trying to decide what would be best.Please be sure Erik understands how much we appreciate his help!Shirley Bowery
James Buisch
03:02 29 Oct 19
My wife and I were in need of a new mattress. After searching for mattress stores in the Kingsport area and reading the reviews for yours, we decided to check you out. Todd greeted us and explained the differences in mattresses. He took into consideration our needs and pointed us to the perfect bed for us. He was also willing to work with our delivery schedule.
Carmen Phillips
02:59 23 Oct 19
My husband and I were so pleased with our experience at SleepZone! Our salesman Todd, was kind, knowledgeable, and honest about all the mattresses we looked at. We really appreciated all the time he devoted to us as we weighed our options and chose the perfect mattress for us! I would highly recommend SleepZone for your next mattress purchase. Oh, and don’t forget to ask for Todd!!
Donna Rountree
02:41 23 Oct 19
My youngest grandson and I stopped in the SleepZone Mattress Center tonight looking for a full size mattress and boxsprings. There were many selections to choose from and the prices reasonable and competitive. Todd Whitehead went above and beyond to assist us in making a great selection with affordable financing. Todd was very knowledgeable, patient, and friendly. I will definitely be back!
Paula Miley
23:55 18 Oct 19
Erick Borick gave us a most pleasant shopping experience today at the SleepZone Mattress Center in Kingsport. Since we have not bought a new mattress in some years the technology has changed quite a bit and Eric took the time to educate us on the current types of mattresses available in addition to what each type of mattress has to offer in terms of comfort and support. SleepZone offers a brand of mattress that we were not familiar with and Eric went over the history of that company starting with the founder to the current owners. He also was able to compare that mattress to another more well known brand and help us appreciate the strengths of that mattress. One might say Eric is very knowledgeable about mattresses. Only after we were fully informed did we start trying out mattresses. We left SleepZone confident that with Eric's help we made excellent mattress choices. We were also very pleased to discover that SleepZone provides their own service and only carries mattresses made in America.
robbie bowling
18:38 09 Oct 19
Todd Whitehead was a very knowledgeable and truthful sales professional.A Breath of fresh air to have a buying experience without pressure and hype. Prices seemed reasonable and I expect my delivery will be also. Thanks for helping with a chore I have been dreading. Robbie Bowling
Patricia Chase
02:02 07 Oct 19
On my visit today, I met Mr. Todd Whitehead. We had not bought mattresses in a very long time, so we had no idea of all the changes over the years. Todd was very pleasant and brought us up to date. He helped us choose the right “fit” for us and next day delivery was great! Thank you so much for your helpMr. & Mrs. Gary Chase
Lindsey Hagy
02:48 30 Sep 19
Me and my husband purchased a mattress from Todd Whitehead today. He was very helpful, informative, and patient with us. We will be recommending him to everyone we know when they are looking for a mattress!! I encourage everyone to go to SleepZone before visiting other stores in town. We went there and saved more compared to the other stores with the same brands!! You will not be disappointed!
Lori Roberts
01:01 22 Sep 19
Todd greeted us immediately upon entering the store. Instead of directing us right to the high priced mattresses he told us we could start at the less expensive mattresses if we would like and work our way up to the more expensive mattresses. He told us the features of each mattress we lied on and let us talk about which one we liked. He even threw in a new frame for us for our king size mattress. No pressure buying experience and highly recommended. No delivery fee and they haul away your old mattress for free.
Loretta Altizer
21:06 17 Sep 19
As soon as we walked in Erik was very attentive. He made a few suggestions above the mattresses according to our needs. He made it clear we needed to get what feel best to us. Very professional without being to pushy. Thanks for all the help Larry & Loretta!
Loretta Altizer
21:06 17 Sep 19
As soon as we walked in Erik was very attentive. He made a few suggestions above the mattresses according to our needs. He made it clear we needed to get what feel best to us. Very professional without being to pushy. Thanks for all the help Larry & Loretta!
Melinda Hatfield
20:15 30 Aug 19
From the moment we walked through the door, our salesperson, Erik Biorck made us feel completely comfortable. We had only intended this to be a fact-finding experience, but Erik took so much time with us and explained everything so thoroughly, that we knew we could decide to make our purchase today. He knew his product so well that he was able to completely answer all our questions and put to rest our doubts. We love our new bed and plan to tell all our friends to get one and always ask for Erik to assist them! Jim and Melinda Hatfield
Lee Galliher
02:43 18 Aug 19
Erik Biorck was extremely helpful. He listened to our sleep problems and was able to help us select a mattress that met our needs. He turned the process from one of drudgery to one that was positive and enjoyable. We spend up to a third of our lives sleeping so purchasing a mattress is very important. My wife and I appreciated the help that was given without the pressure. Be sure to check out the tips on selecting a mattress on their website.
Justine Leu
00:08 17 Aug 19
Purchased a mattress tonight From Todd W. At this Kingsport location! Amazing customer service. He took the time to explain everything thoroughly without rushing us or pushing anything on us! Ask if he could get us in on next day delivery and he said he would try. 10 minutes after leaving store he called and said he would have it there next day!!! Thank you for your help
Rebecca Spivey
16:29 16 Aug 19
Todd Whitehead was a very helpful salesman. He was very professional in assisting us with our new mattress explaining the different styles and what each one offers. We are looking forward to having a good nights sleep. Thanks again for all your help!
Bryan Saul
00:34 10 Aug 19
Purchased our new mattress today and Erik was beyond helpful. He took the time to educate us on the different types of mattresses and allowed us time to find the one that was perfect for us. He even helped watch our baby so we could shop and try out all the mattresses. Amazing experience!!
Bryan Saul
00:34 10 Aug 19
Purchased our new mattress today and Erik was beyond helpful. He took the time to educate us on the different types of mattresses and allowed us time to find the one that was perfect for us. He even helped watch our baby so we could shop and try out all the mattresses. Amazing experience!!
meowmeow ari
14:30 09 Aug 19
The manager opened as soon as he got here because he saw me waiting. (Early) He answered all my questions and helped me narrow my choices without trying to sell me the most expensive mattress in the store. I could have picked the set up that day but free delivery the next day was too good to pass up. So I was able to do some more errands without dealing with that mattress in the truck. Low stress experience, which is awesome!
Robert Petrucci
18:44 01 Aug 19
Erick Biorck was helpful, knowledgeable, easy to work with and ask the right question to understand what king of mattress I needed. He showed all the available options, discussed the pros and cons and did a very good job helping me make the right choice. Great store with great staff.
Kellie Fox
21:43 30 Jul 19
Went in to purchase new beds. Todd, the salesman, was helpful without being intrusive. He educated us on the newest features, foam vs springs vs hybrids. Helped us decide on the best mattress for our kids. Scheduled our delivery with ease. Highly recommend you go see him!
Kellie Fox
21:43 30 Jul 19
Went in to purchase new beds. Todd, the salesman, was helpful without being intrusive. He educated us on the newest features, foam vs springs vs hybrids. Helped us decide on the best mattress for our kids. Scheduled our delivery with ease. Highly recommend you go see him!
Ginger Kirkpatrick
18:27 21 Jul 19
We are glad we chose to buy local instead of dealing with a chain store. Todd was very knowledgeable in helping our son find the right mattress for him. There was zero sales pressure. We definitely recommend this store if you are looking for a new mattress. Ask for Todd!
Teresa Taylor
22:07 20 Jul 19
Just went into the sleep zone, Todd Whitehead was amazing. Information and prices were great. So pleased with his service that I bought one of the best mattresses on the market. Thank you Todd.
Robin Skelton
00:31 19 Jul 19
I was recently diagnosed with degenerative disc disease and was in the market for a new mattress. I did some research and found that an adjustable bed was the best choice. The Sleep Zone was the first place I stopped. I had read the reviews regarding the store and the many customers that had commented on their positive experiences with Erik.Erik did not disappoint. From the moment I walked in the door, I had his undivided attention. Before we even looked at mattresses, we sat and talked about why I was looking for a new mattress and what my budget was. We talked for about 30 minutes and he explained all the different mattress options and recommended what he thought would work best for me AND why it would.I tried several different mattresses and finally decided on a Tempur-Pedic with an adjustable base. It's being delivered Saturday, and I can't wait. I'm looking forward to the best nights sleep I've had in years. And they also have FREE delivery and setup to sweeten the deal.Thanks Erik! You may my mattress-buying experience a pleasant one!
Allison Van Winkle
20:36 15 Jul 19
We just purchased our new mattress from this location and had a wonderful experience. Our salesperson Todd was very friendly and helpful and we never felt pressured to make a sale. They were running a special so we got box springs and frame included with our mattress purchase. They also give you free delivery and installation. Highly recommend this great store for your future mattress needs!
Joshua Brock
03:41 07 Jul 19
Todd was great! Very friendly, knowledgeable, and willing to help. I would recommend the SleepZone to anyone looking for mattresses, box springs, etc. they just made even on my frame- they weren’t marked up for profit, which I truly appreciated. Good group to work with.
Mark Matteau
13:27 02 Jul 19
We are so thankful to all of our customers who have posted reviews about the great experience they have had at The SleepZone Mattress Centers. For over 25 years we have been committed to providing the absolute best advice, products, and service when it comes to buying a new mattress set for your home, and we promise to continue to treat every customer with the same level of commitment. Mark MatteauPresident/OwnerThe SleepZone Mattress Centers
Renee Yates
21:52 29 Jun 19
My husband Travis and I went to this store and received excellent help from Erik. As soon as we walked through the door, he was right there to welcome us and offer his assistance. He showed us several models and brands before we decided on the right mattress for us. At the payment process, he explained everything very thoroughly. We left this store with a smile on our face, looking forward to the delivery of our new mattress. Sincerely, Mrs. Travis Yates.
Dora Alderson
23:33 27 Jun 19
Erik was very informative about the mattress I needed. He knew a lot about each brand. I would go there again because of Erik. I am giving 5 stars because of his knowledge and help, but I have not received my mattress and base yet I cannot give an honest review about delivery yet.
Amber Torres
16:08 19 Jun 19
First off i would like to say i love how they don't run to you and bother you like car sales men or something when you walk through the door lol they give you time to look around. We had bought a mattress from here years ago so we decided to go back and look around for another one. Todd was so nice and answered all the questions we had. We ended up buying a mattress and plan on purchasing another one for our camper!
Bruce Treleaven
20:53 18 Jun 19
Very impressed with the store. Store Manager listened to our needs and immediately took us to exactly what we needed. He was extremely helpful, knew his products and made the process easy.
Kay Hall
18:57 04 Jun 19
I was with my sister to help her pick out a new mattress. Todd Whitehead assisted us and did a wonderful job helping my sister find the mattress that was right for her. He was very knowledgeable, friendly, and understanding of her special needs and concerns. The facility was clean and comfortable. Pleasant buying experience!
louise ritenour
23:21 03 Jun 19
Our salesman was Todd Whitehead. He was very helpful, asked us the right questions to guide us to the perfect mattress for us. He did an outstanding job! We will definitely be return customers.
J.E.8650 Mullins
23:54 02 May 19
Eric was great. I wish every company had sales persons as helpfulas he was with me. He explained the difference between the comfort zone and the firmness of a mattress in detail and had me try several beds to find the right one for me.After I decided on which bed was the right one, I asked him about an adjustable base unit and again he explained in detail how it worked and the cost. I have issues with swelling in my legs and spend quite a bit of time in bed so this feature sounded great for me.Initially I was going with a $1,500 budget but Eric made the adjustable unit sound too good to pass up and i had to have it. Eric was personable and knowledgeable about his products. There s nothing worse than dealing with a sales person that doesn't know what he selling. The whole experience was really rather pleasant. I would highly recommend Eric and Sleep Zone to any and all my friends and relatives who are serious about purchasing a superior bed.
Tammy Littleton
18:22 24 Apr 19
We had not even planned on buying a mattress today but when we went to Sleep Zone, Erik was very helpful in explaining the differences in each mattress and which one I needed because of my back issues. He helped us get the best one for our price range. I appreciate that he was not pushy and gave us time to decide which mattress was the best for us. Thank you Erik!
Jennifer Gilbert
05:26 16 Apr 19
Our salesman was Todd. He was very friendly and very helpful. My husband and I have very different sleeping needs. Todd was able to help us find a bed that worked for both of us. He also gave us information above and beyond what we expected to get from a salesman. He really knows his stuff and I highly recommend going to the Sleep Zone in Kingsport. You will not be pressured or harassed by any of the staff. They were all very friendly. On the day of the delivery the movers were also very nice and helpful. They went above and beyond to set up our new bed with care and go over all the features it had. They also were very friendly. We chatted about life while they worked which was refreshing cause most movers I have dealt with in the past from other places are get in and get out with barely a hello spoken. Overall this company has figured out how to be a success with their customers. They have quite the crew. I recommend you go and see for yourself.
Carrie Stewart
02:58 15 Apr 19
From the moment we walked in the store, we were greeted with a smile. Erik Biorck was the sales guy who took care of us. He paid so much attention to detail and helped up pick out the perfect mattress to suit our needs. We tried out nearly every mattress in the store and he was so patient with us and even kept track of the ones we liked. We love our new bed! We took it home the same day. Go see Erik!! You won’t be disappointed!
Pamela Tillison
00:13 14 Apr 19
We were greeted warmly by Erik and he immediately introduced himself. He ask questions to find out what our problems and complaints are and about our current mattress. He encouraged us to lay on the mattress he thought would help with our specific problems. He went the extra step to show us the different options available and discussed our budget last. To our surprise the mattress he recommended was well within our budget. He quickly completed all the forms, called to get the mattress from another store (he didn't have one available) and then worked with our schedule to get it a delivery date and time that was convenient for us. He was knowledgeable and not pushy. The store was neat and clean. The mattresses were displayed adequately. He made this experience pleasant and we will definitely recommend him and this store to our family and friends. Thank you Erik from Pamela and James Tillison.
Tyler Shuler
22:15 11 Apr 19
I had a very nice and warm welcome when I entered the place. I called ahead of time, saying that I was interested in a mattress within the store. Erik Biorck let me try out the mattress that I was interested in. As soon as I said I wanted it, he quickly followed up with me on ordering one. He was able to get everything ready in a short amount of time. I was pleased with the service that he gave me. He was also able to give me a delivery date that was helpful towards my busy schedule. I also noticed that the store itself is very well organized and clean. It gave a great first impression for me personally. I would definitely recommend this store to anyone that wants to purchase a new mattress. The personnel working there are helpful in many ways and have an understanding of the type of mattresses that they have as options. They understood what I wanted from the description of the feel of the mattress that gives me the most comfort.
Sheila Armentrout
00:44 06 Apr 19
While I was at the Sleep Zone Erik lead us around the store let us try out every bed we wanted and gave tips on how best to get a good nights sleep. He gave my son great advise on the best sleeping position and explained what was the best position for sleep. Erik also had a great personality that made the search for a mattress even more enjoyable. Overall the service presented at the Sleep Zone was extraordinary.
Brian Parker
23:15 05 Apr 19
Excellent experience!! Eric was busy with multiple customers but was very helpful in finding me the perfect mattress! I couldn’t be happier! Do yourself a favor and get your mattress here. Eric was not pushy and he was very attentive to my needs. I will buy from him again!
Doctor Steve
22:28 05 Apr 19
The manager, Erik Biork, is extremely personable and knowledgeable. He answered all of our questions and helped us to find the perfect mattress. The store is very nicely laid out and conveniently located near John B Dennis and 11w. We came in to buy one mattress, and then actually buying two. We are very happy with our new sleep hardware and will definitely be back if we ever need mattresses again!
Sandra Hovis
22:26 05 Apr 19
When we walked into the store we were immediately greeted by Erik Biorck. He asked us what we looking for. When we told him what were considering, Erik made sure he understood what that was. He then preceded to show us various mattresses matching the details of what we were looking for. Erik had my son try the one in the price range we were considering to spend for him and, made sure he rested long enough to see if it was the correct fit. Then Erik had my son try a second one, and following the same resting pattern, he had my son choose which was the better fit. Then Erik chose a third one and followed the same pattern. My son was able to ascertain which mattress was the one on which he would be absolutely comfortable. I found Erik to be very knowledgeable and Professional, and at no time was there any pressure to purchase. Erik fully explained the warranty and the delivery system. I am very pleased with my experience.
Donna Sloan
23:53 09 Mar 19
Went in not sure really what we needed. They were very friendly and very helpful.We were looking for options for a RV mattress. Erik showed us several different mattresses that would work for us. He took the time to explain the differences between them and helped choose the best one for our needs.We feel like we got a very good quality mattress for a reasonable price.I had shopped there before for my mom and we will be returning customers.Thank you!
Carolyn Shinault
01:11 02 Mar 19
Had not really planned to buy a mattress, however, was considering the thought. My husband and I walked into the store and was politely greeted by Erik Biorck. Very professional, friendly, informative and considerate. Erik spent a lot of time giving us our options, with pros and cons to consider. We tested mattresses, not once, but multiple times and Erik was pleasantly patient with us. Can't wait to get our mattress. We feel we made a very good choice due to Erik's informative presentation without any pressure to buy. Great place and what a deal!! Thanks!!
Kayla Kupcake
00:52 01 Mar 19
I spent a couple months taking time and shopping around different stores. I wanted to find good quality, friendly service and a fair price. These guys have been awesome. I came into the store today after making my decision and even though other customers were there, I was still greeted and helped in a timely manner. Erik was really nice and friendly. He was super professional and handled my purchase with ease. He even made an effort to be friendly with my little girl. I definitely recommend coming to see these guys if you're in the market for a good mattress and deal 😉
AK Martin
20:24 27 Feb 19
Had the best bed buying experience at the SleepZone! The salesman, Todd, was great - no pressure tactics - he provided us with all the information we needed to make an informed decision on such an important purchase. We had a lot of questions and Todd had all the answers for us. Very professional and experienced! This company and its staff actually care about their customers and go above and beyond. Even the gentlemen that delivered and set up our new bed also went above and beyond by moving the old bed out, as well as a couple other beds we needed moved - and it wasn't easy but they were happy to help us. We would highly recommend them.
Marc Sandlin
00:48 19 Feb 19
Went in for just a bed frame. Todd spent a bit of time asking all the right questions to make sure he was giving me what I needed. Spent alot of time for such a small sale. Will definitely go back
Angel Greear
00:47 17 Feb 19
My Mother (Nancy) purchased a mattress from Erik Biorck. This is her review..."When I went in he introduced himself and I told him what i wanted. He took the time to show several beds and I tried them out. He was very patient because I wasn't' exactly sure what would work with the frame that I had at home. He let me try out several in different price ranges. I feel like he let me choose the right bed for me. There were other people in the store and he still took the time to make sure that I didn't feel rushed. Also he thought he would have to order it but he still checked to see and it was in stock. At no time did I feel pressure or that he was anxious to get away. Very nice man."
Fonda Norman
22:04 09 Feb 19
We went in not knowing much about the differences between mattresses and what or why we should buy one over the another and then we metErik Biorck who was very informative, helpful and answered all our questions. He knew what he was talking about and made us feel very comfortable, and not pressured whatsoever … it was all about our comfort and budget 🙂 Many thanks !!The Normans
Heather Hill
21:50 29 Jan 19
We worked with Todd he was very helpful in helping us find the right mattress for us. He showed us many options and in the end we chose a wonderful mattress. My husband and I both sleep much better. Thank you! He gave us a great deal and we are so very happy with our purchase. Heather and Jeff Mullins
David Wood
20:20 25 Jan 19
Bought a mattress from Todd Whitehead the other day. He and everyone else were very professional and courteous. This was a very easy purchase overall, did not have any problems. Will do business here again in the future .
Robin Lowery
23:52 20 Jan 19
Very good customer service by Todd Whitehead. He left us alone to look but when it came to a decision he pointed us in the right direction. I love the no pressure by sales personnel.
Richard Thomas
04:27 20 Dec 18
Quality sales staff. Obviously not on commission as other competitors.12/11/18 made a second purchase, Jim Rogers spent quit awhile with us and determined what mattress was best for my wife's medical condition. Also worked out a very attractive deal financially. Very pleased with the product and service,
Sarah Davis
00:49 10 Dec 18
My husband and I hadn't bought a new mattress in 20 years! Alot has changed since then. We had so many questions but Todd had the answers. He helped us choose the right mattress. And we got a great deal too! We would recommend your store to anyone looking to buy. Robert and Sarah Davis
Linda Wheeler
05:32 07 Dec 18
We went into Sleep Zone on E Stone Dr. to purchase our 10 year old son a new mattress. Our son made up his mind quickly so he could get to his basketball game. We were in and out in 10 minutes. Todd Whitehead was very friendly and knowledgeable. We were added to the next days delivery for free which is always nice. My son loves his new full size mattress which we got for a great price.
Penny Salyer
01:12 04 Dec 18
We went with the intent to possibly purchase a tempurpedic mattress. Our salesman, Jim Rogers, was very experienced and able to answer all our questions. We were there quite a while since this was a major purchase and he was quite patient with all our questions. We took advantage of the store's Black Friday sale which saved us a little. I hope we remain as satisfied once the mattress is delivered. Ask for Jim if you shop as he was terrific and helpful.
Lindsey Reeves
19:59 04 Nov 18
Todd Whitehead was amazing! He was thorough, polite, patient and made sure we had a mattress that fit our needs. Thank you for a great experience. We will definitely be back for future purchases.Charlie, Lindsey and Jesse Reeves
Debbie Smith
20:36 18 Oct 18
I, Deborah Smith, recently purchased a mattress for my mother, Myrtle Ramey, at the Sleep Zone. When I entered the store, I was greeted by Sales Manager, Jim Rogers. I was immediately pleased to find that Jim was very interested in exactly what I was looking for in a mattress. Jim answered all my questions with great attention and detail, which is very impressive to me. I could not have received better treatment and service. Jim went above and beyond to make my shopping at The Sleep Zone as pleasant as possible. I highly recommend to anyone looking for a new mattress or adjustable bed to shop at The Sleep Zone in Kingsport on East Stone Drive. All Sales Managers should be as nice and well informed as Jim. thanks so much again for making my shopping experience such a easy one!
Kerry Amy Lee
13:58 17 Oct 18
My husband(Levi Lee) shopped around looking for the best price and quality on mattresses he started at SleepZone and ended there. His salesman Jim was very helpful. He ended up buying 2 sets for us and we highly recommend going to SleepZone for your next mattress purchase.
Eric Poore
22:00 30 Sep 18
Jim was very friendly and helpful, showing us several different options without trying to push anything on us. Purchased an adjustable bed on Saturday and we were sleeping in it Monday night with free delivery. Excellent service from when we walked through the door through delivery, absolutely no complaints.
Toni Cheek
22:00 30 Sep 18
My husband and I recently purchased a new Tempur-Pedic Pro Adapt firm king mattress and adjustable base at The Sleep Zone. Todd Whitehead was extremely helpful in helping us find the perfect mattress for our needs. When these were delivered to our home, they arrived on time and the 2 men were very professional, setting up everything just the way we wanted. They wouldn't leave until we were completely satisfied! Thank you Sleep Zone for a great night's sleep!
Linda Bostic
22:00 30 Sep 18
Todd was very helpful about how to choose the bed right for us. The only issue was I had to ask if we needed to purchase specific mattress pads to maintain the warranty. On his behalf though, he was also dealing with an air conditioner problem. We will be a return customers when the time comes.
cheryl buchanan
22:00 30 Sep 18
I was shown the cheapest to the most expensive. With no pressure and the opportunity to try each one I of course got the most expensive because it was so comfortable!!! I finally got an adjustable bed--I can't wait to sleep on it.
Marvel News/Skits and more
22:00 30 Sep 18
We needed a new mattress and was just "looking" and SleepZone was our first stop. We were extremely surprised by the experience we had. Jim Rogers was very helpful and was never pushy but sincerely listened and wanted to help and left you alone to check out the mattress but answer all questions. His personality was a great ray of sunshine when most stores are pushy commission hungry to make a sale. I appreciate a sense of humor. 🙂 We made the purchase without looking elsewhere due to Jim's expertise and time to help us decide and feel confident in our purchase. Highly recommend SleepZone and Jim! 🖒Tony and Christie Ward
Jeanne Henson
22:00 30 Sep 18
Thanks to the Kingsport SleepZone Mattress Center and Erik Biorck, we left their store as satisfied customers. Erik shared his knowledge and years of experience so we could make an educated decision. He took the time to become familiar with us so he could assist in addressing our concerns, our sleep habits and our pain issues. Good luck in your new placement in the Johnson City store. You will do great. Thanks for sharing your new location and cell phone, just in case we had questions. It is rare to find professional, quality salespeople like Erik and SleepZone.
Margaret Nichols
22:00 30 Sep 18
We went to the Sleep Zone as a first stop, planning to check several mattress stores before we bought. The store manager, Jim Rogers met us and was thorough, knowledgeable, positive and pleasant. We never felt any pressure to buy, but were impressed with what we found and left having bought a mattress! I would strongly recommend this place and especially Jim Rogers. He was impressive! He even checked on the delivery on his day off! That quality of salesmanship is rare in this day and time!
Martha Silmon
22:00 30 Sep 18
Needed 2 sets of mattresses. Started our looking at The Sleep Zone. Our salesperson Todd W. directed us to ones that met our specifications. Answered many questions about the different brands, mattress types, etc.. He did not "push" us toward one or the other. He let us try them all and make a decision. We went to another retailer and tried more mattresses. In the end we came back to the Sleep Zone due to the customer service, price, available delivery, and having a mattress we felt would provide many nights of sleeping comfort.
22:00 30 Sep 18
We were considering a bigger bed then I seen their commercial one night. We were down in Kingsport having dinner and as we were heading home passed their location. Decided to turn around and see what they had compared to sleep number. That's when we meet Jim Rogers it was close to time for them to close for the day. Jim took the time to show us the type of bed we were looking for and took the time show us all the beds functions. Even though it was on a Saturday night and close to time to close up for the night Jim took the time to even get to know us and why we wanted a King Head Split Comfort Select. So I would recommend going to see Jim Rogers at The Sleep Zone in Kingsport, TN if your looking for a new bed. We bought ours at closing Saturday night and Jim Rogers got it delivered and set by 3pm the following Monday. Thank you Jim from Kristal Ramsey and family...
Kayla Cindric
22:00 30 Sep 18
Erik was a really great salesman today. He immediately welcomed us and was very informative. He answered all the questions we had and made great suggestions. We enjoyed his interactive process of helping us select a mattress. He stayed within our budget but gave us many great options and made sure we chose what was best for us.
D Grimm
22:00 30 Sep 18
Sleep Zone is a great place to shop for a mattress. The sales manager, Eric Biorck worked with us to find the right mattress to suit us both, as well as one that would fit our budget. He gave us the opportunity to make an informed decision, all without pressuring us into buying. He then made sure that our purchase would be delivered promptly, and at a time that was convenient for us. We really appreciate that he was knowledgeable about the products in the store, giving us the chance to be sure our choice was the best one for us, which took away much of the stress you encounter when you make a major purchase. When our mattress was delivered, the delivery guys were great in their job as well. They arrived right on time, and gave us a call before coming. Set up was done quickly and professionally. They also helped in making our experience with this company a good one. We definitely will recommend Sleep Zone to friends and family! Thanks so much to all of you at Sleep Zone!
Jasmine Hall
22:00 30 Sep 18
Super nice staff and absolutely the best deal we could get on a memory foam mattress after shopping for months. So so glad we stopped by here! I love my bed now
Don Aven
22:00 30 Sep 18
I do not normally enjoy shopping because so many sales people seem to be more interested in trying to sell me what they want to sell rather than hearing what I want or need. Jim at the SleepZone was just the opposite. By asking questions, he identified what my mattress need was and then invited me to try several that might be real answers to my need. By using my comments on each one, he further clarified which one would probably best meet my needs and so could quickly say, "I think this is the mattress you have been describing to me." He was right. I am not only very pleased with the mattress we got (at a great price) but also with the process wherein Jim was serving me rather than trying to sell me. My daughter has purchased mattresses for three different beds from SleepZone and said that's where we should shop. She was right. Don
Linda Coffey
22:00 30 Sep 18
Salesman (Todd Whitehead) helped me the minute I walked in the door. We found what I was looking for immediately. Only wish I had started shopping at The SleepZone and not wasted time looking at other places. Their prices and quality were unmatched!
Charisse Hooker
22:00 30 Sep 18
We had a great experience today thanks to Erik, the store representative. Initially, we really did not know exactly what type of mattress we were looking for. However, Erik guided us through all the different types of mattresses that were available. His expertise helped us to make an informed decision. I highly recommend SleepZone Mattress!
Robert Robinette
22:00 30 Sep 18
We choose Sleep Zone of Kingsport due to selection, quality and value. We were treated professionally by the sales staff who were knowledgeable and polite. We found the mattress we were looking for at an affordable price. The saleman also offed his assistance with helping us on a warrenty issue for mattress Sleep Zone didn't even sale us. We would shop at Sleep Zone again for our future bedding needs.
Kevin Long
22:00 30 Sep 18
Eric approached us as we were walking in the door. He was very helpful in helping us choose a mattress for a family member and our self as well. He was very knowledgeable and nice and did not try to push anything on us that we did not need. I would highly recommend the Sleep Zone Store and Eric Biorck in Kingsport.
sabrina hartgrove
22:00 30 Sep 18
amazing customer service! They will go above and beyond to make sure you are taking care of as their customer! The manager even worked on his vacation to take care of a mattress needs I would recommend this place to anyone looking for a mattress who wants great customer care!!
Ed anderson
22:00 30 Sep 18
We were searching for my mother in law a new temperpedic mattress. When we went in Eric greeted us and took a good deal of time to walk her through the mattress selection process. Like most, we left to shop at other stores. We visited two other mattress retailers not far from sleepzone. We went back to sleep zone in just a short time. No other store took the time to help her like Eric did. Fair prices, outstanding customer service!
Anita Hughes
22:00 30 Sep 18
I had not bought a mattress set in decades and was unsure how the experience would go. Erik Biorck put me immediately at ease, asking the appropriate questions, and encouraging me out of my comfort zone to actually lie down on the various mattress types. We narrowed the firmness quality down, and then moved on to price. There was no pressure to buy higher end products, and I left happily satisfied after only about thirty minutes. Overall, it was a great and unexpectedly easy purchase!
Gwen Keeling
22:00 30 Sep 18
Mark Matteau was helpful and professional in helping us choose a mattress. We never felt pressured and enjoyed our shopping experience. We love our new mattress and it has been very beneficial in resolving our back problems!
Clay Pendergrass
22:00 30 Sep 18
My Fiance and I have been using the same bed for the past six years. Recently we've started waking up with back pain and decided it was time to find a new mattress. We visited Ashley and Grand but were bombarded with constant sales pitches and nagging. We quickly gave up and stopped looking all together.
Some Guy
22:00 30 Sep 18
This was our second purchase here. Perfect transaction. Sufficient technical information. No pressure to "buy up". Thank you!
Sandra D Mullins
22:00 30 Sep 18
Honestly I have never had a better mattress experience. Eric is a very knowledgeable sales person. There was no confusion about which mattress we wanted after Eric took us through a very methodical process of elimination. I was very impressed and will be recommending this mattress store to others.
Adam w
22:00 30 Sep 18
I had already spent a lot of time looking online before I went to the store. Todd Whitehead listened to what I wanted to see-a double sided mattress-and didn't try to up-sale me or otherwise apply pressure. The entire transaction took maybe 15 minutes. Quick and painless. Adam Watson
David Lockard
22:00 30 Sep 18
I went back to Monkey Boy Jim when I needed to make a mattress claim and he was top notch in working with me to get the best deal on a new mattress: spending time with both me and my wife: not only making sure we made a well informed choice but also entertaining us in the process. For anyone who is skeptical about the Tempur Pedics: consider how much time you spend in bed in your lifetime and also the value of your back health and quality of rest. Very reasonable financing plans here also.
John Bellamy
22:00 30 Sep 18
This is John Bellamy and we went to all the stores (big and small) looking for a mattress without a preconceived notion of what we wanted/needed. We visited nearly everyone who sells mattresses in the area. We met lots of sales folks around the way. Most were nice and most had some knowledge but no one had the courtesy and professionalism of Jim Rogers at SleepZone in Kingsport. Jim was cordial and very knowledgeable without being forward. Jim spent lots of time with us and answered all our questions patiently. Once when we were there we overheard Jim help a customer from several years ago. They had returned to Jim out of loyalty since Jim had earned their confidence. We could have bought this mattress elsewhere, but we trust Jim Rogers and we trust SleepZone. We are sleeping well now.
Kevin Rose
22:00 30 Sep 18
Last Saturday we purchased a new mattress for our daughter. We worked with Erik. Erik was great to work. He worked hard to give us the best price possible. Purchasing from Sleep Zone was a great experience and we look forward to doing business with them again in the future!
Billie Goforth
22:00 30 Sep 18
Me and my sister went to sleep zone to get a mattress that would allow my husband help to get out of bed, and we had the opportunity to meet Jim Rogers ,and he was very entertaining plus very helpful, went to other stores and they had no sense of humor at all. He is an asset to your company. Thank so much Jim.
Gina Gillenwater
22:00 30 Sep 18
Todd Whitehead, our salesperson was very helpful! He went above and beyond to explain the differences in the mattresses and telling us of the options available. He was also very patient with my elderly parents who were purchasing the mattress.
H Mullins
22:00 30 Sep 18
Love my new mattress! I shopped around before coming to Sleepzone they had more to choose from and better prices than the other stores and the free delivery was a plus!!!!
Sonya McCrary
22:00 30 Sep 18
We went to SleepZone in Kingsport to look at mattresses and were greeted by Erik Biorck, sales manager. He was very knowledgeable, friendly and helpful. We were undecided and he was very patient about letting us try different beds, thinking about it and coming back to purchase the following day after visiting other stores. He offered us the best price for our bed and helped our son pick out a new bed as well. We can't wait to get our new beds delivered in 6 days!
Bill Wetherholt
22:00 30 Sep 18
My wife has been having a lot of trouble sleeping with pain in her knees and hips. We went to the Sleep Zone in Kingsport, TN and met Erik Biorck. Erik was extremely helpful!! He showed my wife and me how that the adjustable frame could work to take pressure away from her legs. We tried the mattress and found this to be true. We had bought a mattress a few years ago from SleepZone and he told us that we could use the existing mattress with a new adjustable frame....which would save us a good bit of money. We bought the new adjustable frame and are looking forward to having it installed.
john berenguer
22:00 30 Sep 18
My wife and I recently had the most entertaining, amazing, comical and wonderful shopping experience we have ever had!! We were shopping for a king mattress set and were pleasantly surprised when we had the pleasure of being assisted by Jim Rogers!! Wow!! He is wonderful and we didn"t want to leave when we had completed our purchase. Thank you so much, Jim, for allowing us to have an unbelievable experience here! Also, we love our Tempur-pedic!! Best sleep in awhile 🙂
Mary Lou Pierce
22:00 30 Sep 18
After much online research into Split King Beds with Adjustable Bases, I
Ashley Gibbs
22:00 30 Sep 18
My husband and I were in the market for a new mattress and were referred to Jim at Sleepzone in Kingsport. He helped us decide which mattress was best for us without being pushy and overbearing. He was very knowledgeable and took the time to explain all our options. His customer service was remarkable and we will definitely be doing business with him again in the future. Thanks Jim!!!
Sarah Harrison
22:00 30 Sep 18
We went to the Sleep Zone today and was looking to purchase a new mattress and box springs. We were immediately greeted by the sales manager Eric Biorck. He made to ask what our preferences were and the best style mattess that we felt we liked. He gave a few options to choose from and was very informative on each of those choices. We were very much satisfied with our experience today at the Sleep Zone.
Elizabeth Benjamin
22:00 30 Sep 18
I went to the sleep zone store in Kingsport and was greeted immediately by the salesperson. Erik Biorck was very friendly and helpful. He asked about what I wanted and what my budget was and took the time to show me my options and to make sure that I was going to be happy with my decision. I love the new beds I purchased and would definitely recommend this store to anyone.
Evelyn Pullon
22:00 30 Sep 18
We had a wonderful experience when shopping at this store. Erik Biorck was very helpful but not pushy. We would definitely shop there again.
Linda Parsons
22:00 30 Sep 18
SleepZone in Kingsport is a good place to shop for a mattress, Jim Rogers , manager was friendly, helpful and very knowledge. We choose tempur cloud prima. Delivery was fast.
Amber Dawn
22:00 30 Sep 18
I love my mattress! I got an amazing deal and sleep great every night! Thank you! -Amber Walter
aj Flee
22:00 30 Sep 18
This is Jim and Angie Fleenor. We went to Sleep Zone mattress store in Kingsport, TN. We met salesman, James "Jim" Rogers who was very attentive, friendly, very knowledgeable. We felt like he was genuinely interested in helping us in buying the right mattress to meet our needs. He promptly scheduled the delivery of mattress to our home. The delivery men were prompt and friendly. We love our new mattress!!!
Jay Corder
22:00 30 Sep 18
Today I purchased a new recliner mattress and bed from Erik Biorck at the Kingsport store. Erik showed me several mattresses and had me try them out. It was a great experience. Erik explained every question I had with the knowledge of a real pro. I will be sure to get my next mattress at Sleep Zone......Jay Corder
Scott Pratt
22:00 30 Sep 18
Jim Rogers is the most knowledgeable mattress man ever. He's also funny. My wife and I found a great mattress at a great price. The experience couldn't have been better.
Tayloe Hunter
22:00 30 Sep 18
Erik was a great sales manager. So very kind, knowledgeable, and helpful. Such a wonderful shopping experience, and we can't wait to get our new mattress- Lee Hunter
Roger Cox
22:00 30 Sep 18
People are very nice and helpful every time we have made a purchase there and the prices are the BEST!!
Chrissy Lay
22:00 30 Sep 18
Erick Biorck did a wonderful job at letting me try out the different mattresses. It was a no high pressure, calm way to pick out a mattress which I had not done in years. I would definitely recommend Sleep Zone.
Linda Penley
22:00 30 Sep 18
James Rogers was very helpful and with his 17 years of experience, I felt comfortable with his suggestions. He did not try to sell us the most expensive mattress in the store, nor try to sell a "lot of extras" as another store had done. We had not planned on making the purchase today, but after talking with James, we went ahead and made the purchase.
Jeff Burleson
22:00 30 Sep 18
Erik was helpful and friendly. Good deals, high quality. Looking forward to speedy delivery.
Barbara Bedford
22:00 30 Sep 18
Excellent suggestions and customer service. Delivery on time.
Tom Isley
22:00 30 Sep 18
I realized that my current mattress was about 20 years old and should be replaced. I was not sure what I wanted and had been going around to various stores to try them out. I try to keep an open mind about stores, their reps and their products as you can be surprised sometimes. I could tell right away that my rep Eric Biorck in the Kingsport store was very knowledgeable about the products they carry in the store and in the other products on the market.
Axle Distortion
22:00 30 Sep 18
I (Zeth) came into the store looking for a specific item and an associate by the name of Erik Biorck was right up front available to assist me. I simply told him what I needed to get and he was able to tell me what they had, got me the item I needed and I was in and out within a matter of a few minutes. Quick. Easy. I got what I needed, paid a fair price and got out. I highly recommend The Sleep Zone in Kingsport, TN. Thanks!
Audrey Walls
22:00 30 Sep 18
Erik Biorck was very helpful, imformative, professional and without his help we couldn't have decided on a mattress. And we got a great deal! -David McCampbell
Karen Cartwright
22:00 30 Sep 18
I recently had the pleasure of dealing with Eric at the store in Kingsport. He was friendly and professional. Really knew his product! He was really quick with paperwork when we finally decided on our beds. I am looking forward to receiving the FOUR beds I bought from SleepZone. If the quality of the beds are even close to the quality of the service we will all be sleeping like babies on our new beds from SleepZone!
Beverly Burton
22:00 30 Sep 18
Eric Birch should be cloned. He was the most knowledgeable mattress person I have ever had the pleasure of working with. I could not believe how easy the experience was. Thank you Eric you were awesome!
Charles Penley
22:00 30 Sep 18
This review is from Charles Penley. James Rogers sold my wife and me an electric bed. He was very knowledgeable and answered all my questions in a prompt manner. I would go back and buy from him again.
Austin Alexander
22:00 30 Sep 18
My girlfriend and I were in desperate need of a mattress/bed. We weren't sure how to go about it so we wanted to see what SleepZone had to offer. We were greeted by Erik biorck who was extremely helpful and knowledgeable about all the matesses in the store. He listened and took into consideration what type of sleepers we were and directed us to the bed we are taking home. Over all he was very helpful and knew exactly what we needed! I'm very pleased with experience and Working with Erik! I would recommend anyone who needs a mattress to go to sleepzone In Kingsport!
Alan Brimer
22:00 30 Sep 18
This was the best experience that I've had shopping for a mattress. Ever.
Joshua Noble
22:00 30 Sep 18
I came in to sleep zone and spoke with Erik Biorck, he was very knowledgeable on all the products. I have back issues and he was very helpful in narrowing down the bed that would be best for me given my issues. He was very friendly and helpful and I couldnt be more than happy with the mattress I have selected and would. And will send my friends and family here when they need a new mattress!
Jim Littlejohn
22:00 30 Sep 18
Great experience with our salesman, Jim. Very low pressure sale and really enjoying our Comfortair bed. Recommend.
Adventures Of D&A
22:00 30 Sep 18
We had a great experience at SleepZone Mattress Center in Kingsport. Jim was extremely helpful and a pleasure to work with.
Janet Mullins
22:00 30 Sep 18
We visited the Sleep Zone store in Kingsport Tn on 10-14-16 and had a great experience. We were very impressed by the knowledge and politeness the sales manager Erik Biorck had as he showed us all the options in picking a new mattress. We would differently refer our friends and family to this store. Again, thanks for a great experience.
James Nisbet
22:00 30 Sep 18
worked with Jim Rogers and we received excellent service and advice/information. Jim was very nice and honest.
Melissa Ross
22:00 30 Sep 18
Eric Biorck was a great person to find the perfect mattress for my husband and I. He asked us a few questions and then preceded to find the mattress that fit our needs. Great experience from the time we walked in the door until the time we walked out with our new mattress on the way.
ron jobe
22:00 30 Sep 18
Eric Biorck took the time to explain the different mattresses offered and how they functioned. He was very knowledgeable.
Melissa Geisman
22:00 30 Sep 18
We came to sleepzone today to look for a new mattress and had a wonderful experience. Erick Biorck helped us alot today. He was a wonderful sales man. He didn't try to push anything on us. He listen to what we wanted and was very patient and open minded. He was really knowledgeable and helpful to us and sold is a wonderful set. Thank you very much Erik. We will definitely recommend you and sleepzone to others. Thanks alot from steve carter and melissa
Curtis Teague
22:00 30 Sep 18
We went to Sleep Zone to look at matresses and met the sales manage Erik Biorck. He was very helpful and extremely knowledgeable about the products. Even though it was right at closing he took his time showing us the differences in the matress offerings and worked past his closing time to ensure all our questions were answered. When we returned a week later to make a purchase Erik again spent as much time as we needed to ensure we understood everything about the product and all our questions got answered. It was a pleasurable experience and I would strongly recommend this store and Erik in particular for any of your matress needs.
Marc Hyatt
22:00 30 Sep 18
After the city-wide search for decent service and pricing we finally found the Sleep Zone with the Sales Manager Erik Biorck working the store. By himself, he was taking care of numerous potential clients and still making all feel welcome and attended to, and on black Friday no less. Once the store calmed a bit Erik went thru demo and compare /contrast on all the temperpedic models, thoroughly answering questions with patience and knowledge not found elsewhere. We made a rather large investment purchase due to his great knowledge and customer service skills, along with good personality.
Amanda Broome
22:00 30 Sep 18
I hate mattress shopping, but the staff made it less unbareable.
Marie Hutson
09:00 30 Sep 18
Jim and Mark were very helpful and knew their products. No extra warranty to buy. Mattress protection we could buy where we wanted. Not something that we had to buy there but we choose to. Thanks for your help. Dwight Hutson
Julie Van Buren
22:00 25 Sep 18
I was in the store Tuesday and Jim the salesman was fantastic. Very friendly, great personality and helpful. I wish I had purchased my last mattress at the Sleep zone and saved myself some money.
Marie Hutson
23:23 23 Sep 18
Jim and Mark were very helpful and knew their products. No extra warranty to buy. Mattress protection we could buy where we wanted. Not something that we had to buy there but we choose to. Thanks for your help. Dwight Hutson
Tammy Absher
22:00 16 Sep 18
Very nice and friendly! Would definitely recommend them to family and friends. James took very good care of us.
J Jones
22:00 09 Sep 18
Great salesman for a great product. Todd did a wonderful job helping us select a mattress and frame. Looking forward to many years of comfort.
Cathy Johnson
22:00 09 Sep 18
Jim was a jewel to work with. He answered all our questions and was a tremendous help. I highly recommend going to The Sleep Zone!
Haley Pace
22:00 09 Sep 18
I was a first time mattress buyer, Jim was very nice, he explained what to look for in a mattress and presented me with quality, well priced mattresses. I shopped around and found the best deal for the quality here.
Pam Fields
18:16 04 Sep 18
Went in on Labor Day to purchase a dual adjustable bed. Todd greeted us and was very knowledgeable and helpful. He answered all our questions and was very pleasant to deal with. We purchased a bed and mattress and look forward to the delivery.
Susan Cannoy
23:00 02 Sep 18
Friday, August 31, we went to The Sleep Zone to look for a mattress for our king size bed. Todd Whitehead, immediately greeted us. He asked questions about what we were looking for. We tried out many different brands of mattresses and different firmness'. Todd spent over an hour with us narrowing down exactly what we were looking for. He answered all our questions. This made the decision of what to purchase so much easier. It was so nice to be able to go into a store and be able to spend that much time with a salesperson who knows the product so well. We are looking forward to our mattress delivery on Monday. I can foresee many good nights of sleep ahead of us. Thank you Todd.
Lucinda Andies
02:01 28 Aug 18
Great shopping experience at The Sleep Zone Mattress Center. Todd was very friendly a great help in picking out our new mattress. Excellent service and fast delivery. Would recommend to anyone who needs a new mattress.
susan lovelace
22:00 31 Jul 18
Great experience. I had gone to another mattress place and left with sticker shock and feeling ignored by the staff. At Sleep one, I was immediately heated and asked what I was looking for. I told him my experience and what I was looking for. He showed me a mattress that felt better than the one I had just tried and the price was way less, more or what I was expecting. They didn't have the mattress at the store but I was able to pick up the next day. Great bunch of people!
Christina Bisaillon
22:00 31 Jul 18
Todd was great and I didn't feel pressured to purchase immediately. He helped pick out a comfortable mattress with quick delivery. Best part was that I was able to bring in my small dog which meant the world to me!
Beverly Frye
22:00 31 Jul 18
My husband and I were both very pleased with the knowledge of the salesperson and the overall experience. We were not pressured but left feeling like we made good decision and would recommend Todd And SleepZone to our friends.
Taylor Overton
22:00 31 Jul 18
wonderful service by Jim and great name is Andrea Hubble and I have purchased 3 products from Jim/Sleep Zone over the years...wouldn't buy from anyone else
Edie Pierce
22:00 31 Jul 18
JIM Rogers Was Very Helpful Person Showed Us Different Mattress A Very FRIENDLY And Polite Person We Would Recommand Him Highly.
Tim Shelton
22:00 31 Jul 18
Todd, the store manager, was very helpful and knowledgeable. The Sleep zone offers a great shopping environment, and we had a very pleasurable shopping experience.
Wanda Dunn
22:00 30 Jun 18
I went in last week and the week before looking at and asking about mattresses. I have R. A. and was asking them about the best mattresses for me. The 1st time, I talked to Todd and last week I talked to Jim. I purchased a mattress set and so far so good. Both guys were very informative. They was not pushy at all. I would definately recommend this place to purchase a mattress.
Sierra Stainer
22:00 30 Jun 18
As a first time mattress buyer, I struggled with figuring out which mattress was right for me. Although Jim Rogers sometimes liked to joke a little too much, he was overall informative and helpful in pointing me towards what I needed. Best of all, I told him my budget and he stayed well below that!
Anita Fritz
22:00 30 Jun 18
My husband and I visited and bought mattresses (2 sets). Todd Whitehead was very helpful, friendly and efficient. We were pleased.
Alisoun Bienhoff
22:00 30 Jun 18
Jim Rogers was very helpful and took care of us promptly. He gave us a great deal.
Greg Hunniecutt
22:00 31 May 18
Erik was very helpful in helping my wife and I find a mattress that we could agree on. He was knowledgeable and explained the difference between each one. He made our purchase easy.
Gloria Cleek
22:00 31 May 18
Todd Whitehead was very helpful and not pushy at all. Delivery was great. Got my new mattress today can't wait to try it out.
Todd Yates
22:00 31 May 18
We highly recommend SleepZone in Kingsport. Todd Whitehead was great to work with. He was very helpful and informative. But he didn’t use any high-pressure techniques that are so annoying.
William Stuart
22:00 31 May 18
Great prices, selection and service. The store manager Todd Whitehead was very helpful. I can highly recommend this store.
joann culbertson
22:00 31 May 18
My husband Jim Culbertson and i was there on Sunday 5/20/2018 we were met at the door welcome by Todd Whitehead . We were very happy with the service . We bought a mattress and i love it Thank you Todd Whitehead
Kenny Clevenger
16:13 20 May 18
We had bought a Casper mattress in July 2017, and we unfortunately kept it past the 1oo day trial period when my wife started developing numbness in her hips and arms each morning after sleeping on the mattress each night. We called Casper, and...long story short, we were stuck with what we had. So, we decided to try and buy new, and ended up at SleepZone. We had heard from friends and family about how friendly and NOT pushy this store was, so we decided to try it. Todd Whitehead greeted us promptly upon entering the store, and didn't pressure us at all. We must have tried 8 or 10 different mattresses, and eliminated what wasn't right for us until we found what we NEEDED, not what was the most expensive. Todd told us he wanted what was best for us, and I believe now that he did. We didn't immediately buy, but went to another furniture store, and they had nothing (under $4000) that would approach what SleepZone offered us for under $1500. Todd treated us like a friend instead of like a customer, and I appreciate that. We'll definitely come back when we or our family has bedding needs. SleepZone delivered our mattress exactly when we needed, and the young men that did that were professional and friendly (I'm sorry I forget their names). So far (2 weeks) we are getting used to our Park Place Elite and sleeping so much better than before with our "bed out of a box":) Thanks again for the service, friendliness, and promptness. We appreciate it!!
22:00 30 Apr 18
We have been looking for a new mattress for around 2 years, and just could not decide what we really wanted. One day after lunch in Kingsport, we stopped in SleepZone. We were greeted by Jim Rogers, and told him what we wanted as well as what we did not want. Jim directed us to his recommendation based on this discussion. However, before making our final decision, we asked Jim about many other mattresses in the store, and he explained the features of each one and the differences between them. Jim is one of the most passionate salesman I have ever met. He answered our multitude of questions, which displayed his vast knowledge of this business. He seems to be a genuinely honest person, and we felt comfortable buying from him and the SleepZone. I cannot speak to the delivery and set-up yet, as part of our purchase had to be ordered. We are looking forward to using our new purchase. Joe & Claudia Arnold
William Lunsford
22:00 30 Apr 18
Just when you think customer service is dead, you are reminded that some people share the philosophy you have held as what to expect in the business world. Jim Rogers did not disappoint. He was friendly, funny, knowledgeable, and never pushy. I walked out of there with a great bed and a smile on my face! I highly recommend SleepZone in Kingsport!!!
Casey Epperly
22:00 30 Apr 18
My husband and I purchased a Tempurpedic from Jim Rogers at the Sleep Zone in Kingsport this month. After visiting several other furniture and mattress stores, this store provided (by far) the most enjoyable browsing and informational experience for our entire family. Jim would often include our kids in the conversation, keeping them entertained with his jokes and stories thoughout the visit and purchase process. He provided us with a wealth of information on each style of mattress we tried, pros and cons of each and not just a quick attempt to make a sale. We will definitely be back to the Sleep Zone when we need to replace other mattresses in our house. Our new mattress was delivered about 2 weeks after the purchase and the delivery process was very smooth. The delivery men were kind and hard working and setup was complete in about 20 minutes (as well as removal of our old mattress).
Kayla Carter
22:00 30 Apr 18
First and only place we had to look for a new mattress. Found one I liked right away and it was at a fantastic price. Staff was kind and very helpful.
Leann Tranbarger
22:00 30 Apr 18
Excellent service. Jim Rogers was very helpful. We had a great experience and will return for any further purchases in the future.
Carrie Walton
22:00 30 Apr 18
Jim and Todd were just what we needed after a VERY long day of mattress shopping and disappointment. They quickly turned our bad day around, made us laugh, and were very knowledgeable. It is true they save the best for last, but I wish we had just started there in the first place.
Bobby Mullenix
22:00 30 Apr 18
I am writing this review for my grandmother Gwen Anderson. She just purchased a mattress from Mr. Todd. She said he was very helpful to her and she appreciates him helping her.
Tom Wolfe
22:00 30 Apr 18
Have purchased from them several times and have always been satisfied with their service.
James Childress
22:00 30 Apr 18
Aaron Doran
22:00 31 Mar 18
We visited Sleep Zone after finding a mattress we liked at Mattress Firm just to be sure we had found the right one before we made our purchase. We ended up finding one that we liked even better at Sleep Zone with the help of Todd. He was very knowledgeable and helpful. With the discount applied from their sale and the fact that they include the price of the new box spring in the listed price we actually ended up spending the same amount for a much nicer mattress. I would definitely recommend checking them out if you are in the market for a new mattress.
Ashley English
22:00 31 Mar 18
My husband and I had a good experience with the Sleep Zone. Our salesman was Todd Whitehead and he was very accommodating. He was not pushy and let us stay in our price range without trying to convince us that something else was better whether or not it would put us in debt. Nope, he stayed where we needed and found us exactly what we needed. I have to say it is a welcomed relief compared to other bed stores where they tell you you're gonna get a price break and when you go to do the paperwork the price just jumped up! At the Sleep Zone the price was the price and no hidden charges. Thank you Todd. I hope whoever comes in gets you, a very kind, personable, and honest person.
Tony Perez
22:00 31 Mar 18
Good, honest, and straightforward service from Todd Whitehead. Store was clean and orderly. He answered any questions or concerns I had. Would recommend this store.
Capt. Nick Palmer
22:00 31 Mar 18
Jim Rogers made sure we understood the details of how our bed worked and helped with an easy buying experience. Also the delivery and install employee's were great. Highly recommend.
Ethan Calhoun
22:00 31 Mar 18
We had such a good experience at The SleepZone.Todd Whitehead was our salesman & he was amazing to work with. He listened to our concerns, was very knowledgeable, helpful, & was great with my 5&6 year old kids running around. They were even upset to leave & said they wanted their next birthday party there!!-LOL
Summer Hammonds
22:00 31 Mar 18
Very pleased with the customer service I received at The SleepZone. Todd Whitehead was very helpful and honest, which was not the case at other mattress stores. Will recommend this store to family and friends.
Kim Bradley
22:00 31 Mar 18
Todd was very helpful and informative. Would highly recommend!
Steven Warhurst
22:00 31 Mar 18
We were looking for two boxspring mattresses and they had them both in stock at a great price.
Allan Gilliam
23:00 28 Feb 18
Great experience in buying a mattress. Todd is one of the most knowledgeable salesman I have had encountered. He was very systematic in determining the right mattress for me. Offered the pros and cons of each. Todd was very pleasant and amicable. I can understand why this mattress store is rated so high. This was my first experience buying a mattress at SleepZone and it won’t be the last.
Bill powers
23:00 28 Feb 18
I was thinking of updating my old bed and noticed the 'Open" sign on a Sunday afternoon. Todd was there and was very helpful in helping me pick out a new bed, as I didn't really know what I was looking for except something new and more comfortable than my old one. He went one step further and got me the best price available. I definitely recommend visiting SleepZone if you're in the market!
Tommy Taylor
23:00 28 Feb 18
My wife and I both have been having sleep problems for some time and our mattress was getting some age on it. So I researched the internet to fine the different kind of mattresses and soon found out I was more confused after than before. We stopped at SleepZone in Kingsport, Tn and Mr. Jim Rogers was very helpful in talking us through the different types of mattresses and what may be the best for us. I might add he wasn't the type of salesman to give you the pitch just to make a sale.
Kimberly Coalson
23:00 28 Feb 18
We had went to several places, and we had a lot of questions. Todd answered all of our questions and showed us the type of mattresses we had been looking for during our "Tricities" search. The prices were comparable, and we are happy with our purchase. It was easy, and we were able to pick up our mattress set immediately.
Lynda Aistrop
23:00 28 Feb 18
I have never been in the store before yesterday, 1-27-18. Jim greeted me at the door, and asked how he could help me. I had a pic on my phone of the exact mattress I wanted, after it was highly recommended to me by my Aunt. She bought hers here in 2014.
Jerry Brown
23:00 28 Feb 18
After shopping around for a mattress, My wife and I stopped at SleepZone.
Lyle Miller
23:00 28 Feb 18
They were so helpful. The salesman was easy to work with and we would definitely recommend that our friends shop from them.
Logan Lyons
23:00 28 Feb 18
Jim Rogers did an excellent job helping me select the right mattress to purchase. He was very acknowledgeable in the different types of mattresses available. I am very Happy with my purchase
Stacey Begley
23:00 28 Feb 18
Jim Rogers was so nice and helped us with our new mattress purchase.
Ryan Church
23:00 28 Feb 18
I called before I came in and they didn't have what I needed. But they did have it in the warehouse and it was at the store for me to pickup within an hour. Very friendly.
Laura B
23:00 31 Jan 18
We walked in to The Sleep Zone Kingsport store thinking we knew exactly what we were looking for in a new mattress. After talking with Jim Rogers, I realized my knowledge was very lacking. Jim directed us In the right direction and I am very pleased with my purchase. A big Thank You to Jim for being so helpful in our decision. If you are looking to buy a new mattress set, may I suggest The Sleep Zone Mattress Center of Kingsport. Great selection and the best customer service!! Thank you! Laura and Adam
Cathy Lane
23:00 31 Jan 18
Very knowledgeable staff in Todd as well as Jim. They were very easy to work with and there was never any pressure to buy. Todd went out of his way to be helpful. We bought today and it’s being delivered tomorrow. We are very pleased. I would use them again and recommend them to anyone in the market for a mattress.
Bill Vandergracht
23:00 31 Jan 18
We had a great experience at the SleepZone. Both people who helped us (Jim and Todd) were knowledgeable and did not try to force a sale. We were very satisfied with the purchase experience as well as the mattress itself.
Belinda Clemons
23:00 31 Jan 18
The people in SleepZone in Kingsport are very helpful to their customers. They answered any and all questions we had and were very courteous. I absolute love their mattresses. thanks a lot from Karen Pennington Belinda and Rachael Clemons
Brenda Shell
23:00 31 Jan 18
Was shopping for a new mattress. Went into Sleep Zone was impressed by the quality and quantity of mattresses. Todd was very knowledgeable and helped with questions I had about buying a new mattress.
Lynne Lush
23:00 31 Dec 17
Yesterday needed a new mattress ASAP for my 90 year old mother. I was tired and stressed. The sales man was great and set us up with exactly what we needed with out over selling to us and it was delivered and set up within An hour by 2 very helpful men. Salesman is Todd Whitehead, Kingsport, TN.
Eli Nekuri
23:00 31 Dec 17
This is the second time buying from Jim Rogers for a reason. He is honest, knowledgeable, and hilarious. Such great customer service!! Will definitely be back for all of our mattress needs!
Dustin H
23:00 31 Dec 17
We were met by James (store manager) at the door who was very professional and polite. He knew exactly what to show us as we described what we were looking for. Will definitely shop here again in the future.
Donald Childress
23:00 31 Dec 17
My name is Donald Childress and on 11/30/2017 I was looking for a new bed and I went to Sleep Zone to look at beds. I meat Todd Whitehead. He was very helpful and I purchased a new bed. Very good experience
Allison White
23:00 31 Dec 17
Jim, the store manager, was very helpful and helped us find the perfect mattress for us within minutes of us being there. His product knowledge was outstanding and overall the transition from looking to buying was very fast and easy!
william matthews
23:00 31 Dec 17
We were looking for a new mattress and decided to drop by the the sleepzone Mattress Centers in Kingsport. We did not know what to expect but once we stepped in, we were welcome by the Store Manager, Jim Rogers. He welcome us warmly . He is jovial and friendly and knows a lot about Mattresses and 'good sleep'. He showed us different mattresses and explained the features ,quality and the prices . He answered our questions patiently. He is very helpful .It help us to get more informed facts to decide which mattress to purchase. We just bought one tempur pedic from the Store!
Ed Bernard
23:00 31 Dec 17
I was very pleased to walk in your store to find a very friendly face to greet me..Todd ask me what kind of mattress I was looking for and in minutes I was very satisfied with my purchase.. No pressure and very professional!
Gwyn Duncan
23:00 31 Dec 17
James Rogers was very helpful and we got a good price with free delivery!
Jackie Salyers
23:00 31 Dec 17
Excent customer service and a convenient location. Will shop here again.
Marty Harrison
23:00 31 Dec 17
Jim was very nice and helpful.
Patrick Medukas
23:00 30 Nov 17
My wife and I were looking for an affordable, comfortable king-sized bed. We had planned to check several places, but since I had gotten a good bed from Sleep Zone back in 2008, we decided to go there first. Upon entering, we were warmly greeted by Todd Whitehead. Todd was extremely knowledgeable about the product, and showed us many different beds, explaining the pros and cons of each. You could tell that he wasn't simply trying to "make the sale". He seemed to have a genuine interest in our needs and really took the time to make sure he found the proper bed for us (regardless of price). It is very rare in this day and age that you find outstanding customer service like Todd provided. If you are in the market for a new bed, don't waste your time going anywhere else!
Linda Sinko
23:00 30 Nov 17
We have purchased mattresses from SleepZone for the last 20 years, and have always been impressed with their selection.
Amy Taylor
23:00 30 Nov 17
Great experience! Very professional service from Todd Whitehead. He was extremely helpful and knowledgeable. We are repeat customers and will definitely return again when we are in the market.
Jason Campbell
23:00 30 Nov 17
Todd with SleepZone on East Stone Drive in Kingsport was very helpful in selecting the right mattress and with loading in my vehicle! The mattresses are of high quality and should last my family for many years to come! I would highly recommend SleepZone for your mattress purchase!
Joanie Zimmerman
23:00 30 Nov 17
Jim Rogers was exceptionally helpful in our search for a mattress. He was very knowledgable and fully explained differences between each mattress we tried. He is definitely an asset to SleepZone Mattress!
Jim Mason
23:00 30 Nov 17
Great experience! Salesperson Todd was excellent. Great prices, no tax. Offered free delivery the next day. Will shop there again.
Todd Nickens
23:00 30 Nov 17
Todd Whitehead was very helpful and worked to satisfy our sleep needs.
23:00 30 Nov 17
Jim was great to deal with and really knows his stuff!
Debbie Crawford
23:00 31 Oct 17
My husband and I went into the Sleepzone in Kingsport on Stone Dr to look at mattresses and had planned on comparing prices at other stores but we were impressed with the knowledge of the Salesman and the prices of the mattresses so we decided to purchase that day. Delivery service was excellent and we are enjoying the new mattress. This is our second purchase at this store and highly recommend them and will continue to shop SleepZone in the future. Debbie Crawford
Lisa Mcmurray
23:00 31 Oct 17
Went in store to just look for adjustable bed for my Mom. Todd the sales manager was so friendly, and knowledgable about the different types of products, and wasn't pushy that I decided to purchase a complete set. Ronnie and Eric delivered my bed the next day, and was extremely courteous, friendly, and knowledgable as well! Showed me how to use the remote, and answered all my questions. Went above and beyond expectations, and cleaned up everything before they left. Would highly recommend, and when I need another mattress will definitely purchase another from SleepZone!!!
L McCall
23:00 31 Oct 17
No pressure sales, good selection of mattresses. I LOVE my new mattress!!
John Sullivan
23:00 31 Oct 17
Great shopping experience, great product and right price!
Sandy C
22:00 30 Sep 16
We purchased a memory foam mattress set last weekend. Jim Roger's was our salesman. He was really great and very helpful. Plus he made us laugh. Also he let us try out several sets. We are super happy with our sales person and our new mattress. If you are shopping around give them a try. You will be glad you did.
Jesse Ray
22:00 30 Sep 16
I ,Charlotte Ray, was very pleased with my experience at this location. We simply went in to take a look at mattresses and Erik Biorck was a tremendous help. He went above and beyond the call of duty to help us find the perfect mattress. His knowledge of the different mattresses was very impressive. He took the time needed to have us test each one and that took awhile. He was such a great help and we were truly blessed to have his assistance. Thank you so much Erik we truly appreciate the great service that you provided. If anyone is looking for a new mattress The Sleepzone Mattress center on East Stone Drive is the place to go! Everyone in the process was extraordinary.
Michelle Owens
22:00 30 Sep 16
We went to The Sleep Zone today just to look at mattresses and survey the options. We were greeted by Erik Biorck and started a nice conversation with him. Even if you have done some research on the style that you like, Erik can help with your choice. He has you try different styles and comfort levels (soft, firm,etc.) and works patiently with you while you are looking. There was never any pressure to purchase and Erik is just a nice young man that is genuinely trying to help you find the mattress set you want for the price that you can afford. Erik also mentioned that The Sleep Zone is a local business and all profits stay in the area and support our local economy, which is a big plus in my opinion. We did purchase a mattress set today and Erik was quick and efficient with the paperwork and worked with us to set up a delivery date that worked well with our schedule. I would recommend The Sleep Zone to anyone and Erik can help you with any questions you have.
Donna Shupe
22:00 30 Sep 16
I am a customer for life. We have been there once before and had a great experience but yesterday we went in to get a new mattress set for my daughter. JIM ROGERS was so fun and made everything so easy. I equate mattress shopping to car shopping but JIM made it quick and easy. And he is hilarious. They had good quality mattresses to fit any budget. JIM ROGERS is the best! Thank you for making our night!
Jerry Eads
22:00 30 Sep 16
Jim Rogers greeted us when we entered the store and made us feel very comfortable(No pun intended). No high pressure, answered our questions and had us to try several different mattresses. I had done my research before I ever entered the store and Jim was able to explain each mattress in detail. I left the store without buying and shopped several other stores only to return and purchase from Jim as he gave us the best deal. I never thought I would ever say that buying a mattress would be fun, however, Jim made this process enjoyable. Thanks Jim and SleepZone Mattress Center of Kingsport.
Benny Berry
22:00 30 Sep 16
On Black Friday we were shopping for a mattress. Our second stop was Sleep Zone. The sales rep, James Roberts, aka "Jim" or "Goofy" Mr. Roberts is a very friendly man and upon entering the store we felt welcome. He told us about several different mattress including the pro and cons of each mattress. At no time did we feel pressure to purchase a mattress. We did purchase our mattress from Sleep Zone and Mr. Roberts worked with us to set up a delivery date that was convenient for us. The delivery men were very professional and arrived on time. If you are interested in purchasing a mattress be sure to visit Sleep Zone in Kingsport TN.
Brian Williams
22:00 30 Sep 16
The gentleman working today was kind enough to scrounge up a few mattress bags for me. Huge help for my upcoming move, and they were free! I've bought a mattress from SleepZone before and was very pleased with the price, quality, and quick delivery. Very professional company with a very good product. Highly reccomended.
Steve Pace
22:00 30 Sep 16
Went into the Sleep Zone store to check out their mattresses. I was delighted with the great service we received. Erik Biorck, the sales manager, was a wealth of information. He had us try out various types of mattresses to find the perfect one to met our needs. If you are looking for a mattress, I highly recommend you stop by the Sleep Zone in Kingsport.
Ptolema Harrison
22:00 30 Sep 16
We had the pleasure of meeting Erik Biorck today, he was very knowledgable on all of the mattresses. He made sure to help us find what best suited us as far as comfort and our budget. We bought an amazing matters with amazing financing. We couldn't be more excited!!
Chelsi Jones
22:00 30 Sep 16
I purchased a bed from the Kingsport store 9/9/16. I have to say I was very pleased with the service and honesty I was given from James. I would recommend sleepzone to my friends and family. Sincerely Brenda Blizzard
Kurt Schmidt
22:00 30 Sep 16
My wife and I (plus our 3 children) visited the Kingsport SleepZone Mattress Center this past weekend looking for mattresses for two of our children. James Rogers, Kingsport Manager, was very helpful in helping us pick out the mattresses we wanted. He didn't pressure us, but was available to answer questions that we had.
David Sensibaugh
22:00 30 Sep 16
My wife Debbie Sensibaugh and I (David) have been satisfied customers of The SleepZone for many years. Most recently we worked with Erik Biorck to purchase another tempur-pedic mattress. We found Erik to be very helpful and easy to work with. When we first met with him on July 31, he spent much time with us to narrow down to a couple products that would meet our needs. He thoroughly explained the features and pricing components. We did not make a purchase decision that day, and we were very impressed/pleased that he did not "hound" us after that initial visit. So a month later when we were ready to make our purchase decision, we went back to Erik to finalize our purchase. In addition to being highly knowledgeable about the variety of products, he does not employ pressure sales tactics which we found most refreshing. Erik is very polite, professional, and courteous sales manager and we would highly recommend him and The SleepZone.
Joe Wilkerson
22:00 30 Sep 16
Our salesman, Erik Biorck was incredibly helpful. He led us to the perfect mattress that was within our price range and answered all our questions fully. Thank you so much!
E Nichols
22:00 30 Sep 16
As previous tempur-pedic owners we knew the quality of the product walking in. Erik was very knowledgable in describing the various models available . Erik encouraged us to take our time in testing out the various firmness options. Cant stress enough how important it is to lie there long enough to get a feel for the comfort level. It was a good experience in picking out the right mattress.
G Joyner
22:00 30 Sep 16
We just purchased a bed from the Kingsport store. Our salesman Erik Biorck was so helpful and worked with us to find the perfect match for our needs. He was very knowledgeable about mattresses and what the right match would be for us. There was no pressure to make a sale. His primary goal was making us comfortable. Purchasing a mattress for our needs was a big decision and he walked us all the way through it.
Stella Ward
22:00 30 Sep 16
Never before have I had to purchase a mattress over the phone without seeing/touching/lying on it but my experience with Eric was amazing!
Miranda Qualls
22:00 30 Sep 16
bought a Tempur Pedic cloud breeze. extremely happy with the service and the product. Erik was wonderful in helping us through this mattress buying experience.would highly recommend him and the sleep zone for all your mattress buying needs!!!!!!!!
Judy Dolen
22:00 30 Sep 16
I visited Sleep Zone on Thursday Jan.14. Erik Biorck was very helpful in answering my questions and showing me the different Tempur Pedic mattresses. I went back on Friday and purchased the cloud surpreme and the base. I am very happy with my bed. The service I got from Erik will have me recommending Sleep Zone to all my friends.
Greg Snapp
22:00 30 Sep 16
Jim Rogers was very helpful and knowledgeable in helping us select a new mattress. Delivery was quick and punctual.
Linda Elliott
22:00 30 Sep 16
Thanks a lot James Rogers for helping us find a mattress (after our disappointing experience at another mattress store in town)!
Ray Osborne
22:00 30 Sep 16
I called Sleep Zone after I was given a bad experience buy another mattress company. I spoke with a gentleman named Erik, he went out of his way to help me, that is where I will go in the future.
Silas Tolan
22:00 30 Sep 15
We have purchased two mattresses from Mark at the Sleep Zone, and both times have been a great experience. The first was a twin mattress for our son to transition to a "big boy" bed, and the second was for a king mattress upgrade for me and my wife. Mark is very knowledgeable about all the products, and takes great pride in being able to find the bed that works for your needs -- no up-selling, he simply tries to match the product to your needs. Mark also has a little corner of his store dedicated for a kid's play area while the parents shop, which has proved very beneficial in both of my experiences at SleepZone. Thanks Mark for your great service! I definitely tell people to go to the SleepZone when I hear they are looking for a mattress.
Debbie Vaughn
22:00 30 Sep 15
I purchased a mattress several years ago from SleepZone and after checking other retailers returned there several weeks ago. Our sales representative, Erik, was very professional and courteous. He was also friendly which is important no matter how good the product is. Erik is knowledgeable but not pushy and I appreciated the opportunity to consider my choices. Choosing a mattress is not something that I want to do in a hurry. We were pleased with the decision, the delivery and enjoy the bed. When it was time for another purchase just recently I again checked other retailers....came back to Erik at SleepZone. I was able to make my decision more quickly because of the recent "mattress education" but Erik again demonstrated patience and respect. So far we love this latest purchase and are sleeping well! Thank you Erik.
Connie Hayes
22:00 30 Sep 15
I went in, told James Rogers what I was looking for, and he immediately showed me what was available. Every question I asked, he has the correct answer I needed. He gave me the prices, I choose the one that suited me best and in minutes we filled out the loan contract and told me it would be delivered the next day between 2 and 4 and it was there on time. Also the warehouse men that delivered it was very efficient and kind. Had the old one out and the new one in, in a very short period of time. Thanks for providing such efficient employees. Connie Hayes
M Byington
22:00 30 Sep 15
Jim was awesome. He greeted us as we walked in the door and although we had no idea what type of mattress we wanted he asked a few questions and guided us to the proper section. After trying several mattresses, multiple times, we finally made a decision. Jim was not only personable but very patient as he waited on me to make my final decision. I appreciated the fact that he seemed to have our best interest at heart. He wanted to make sure we both got what we wanted and ended up with something we would be happy with. We've had our mattress a couple of months now and absolutely love it.
Karen Stowers
22:00 30 Sep 15
Customer Service....Product knowledge...Budget friendly....No pressure to buy....what a great experience it was for me!! Erik was great. I had been to 4 other stores and apparently I saved the best for last. It was late on a Saturday evening, but he stayed and answered all my questions. I didn't have my better half with me so I told him I would be back. We went back Sunday afternoon and Erik answered all of his questions also. They delivered Friday afternoon and I've slept like a baby. Go by there, check them out. You'll be so glad you did!!
Anthony Brown
22:00 30 Sep 15
Jim Rogers was very informative and helpful as we shopped for mattresses. We visited other stores and the customer service displayed by Jim was unmatched! We made our purchase at sleep zone and I would recommend this store to anyone looking for good bedding at fair prices. Our delivery was fast and convenient. I could not ask for anything more!!! Thanks Jim! Army over Navy;-)
Mark Ewing
22:00 30 Sep 15
Just about 4 years ago my wife and I went to The SleepZone Mattress Centers and bought ourselves our first new mattress of our marriage. We had been sleeping on a 25+ yr old full size and got a very comfortable queen (Englander?). The salesman did a great job of helping us figure out what features we really needed/wanted and what would just be extras helping us find a great mattress at a great price.
Paul Becker
22:00 30 Sep 15
We bought two mattresses this week, and couldn't be more pleased. We were in the store two different days, and worked with both Jim and Eric, who were extremely knowledgeable and helpful. You have the best deals and best beds in town. The delivery men were also very courteous and helpful in meeting our needs. We will recommend Sleep Zone and Laura Ashley mattresses to all our friends! Paul Becker
Ashley Feagins
22:00 30 Sep 15
My daughters and I visited Sleep Zone a few weeks ago to buy a Low Profile Base. Jim the salesman was very helpful and after showing us the base, he showed us several mattresses. No pressure but we did need a new mattress. so we ended up with a new mattress also. He was helpful in getting the delivery set up to our convenience. The price was also right!
22:00 30 Sep 15
Jim Rogers is both entertaining and informed making for a comfortable and exciting buying experience! He was quite a joy to work with, couldn't have ask for a better sales person who was very patient with my decision making. I love my new mattress and have been sleeping great since my purchase! Thanks for the help and the laughs Jim!!!
Troy Houser
22:00 30 Sep 15
We went to sleep zone on Saturday before Easter. We went there to look at mattresses for the first time since we got married 8 years ago. We were basically starting from scratch because we weren't even sure what all was out there. Luckily we went to Sleep zone in Kingsport Tn and Erik was there to save the day. He was very educated on what we needed for our desired comfort and our budget from the information we gave him, he sure knew what he was doing because after trying 4 different beds we were in love with the very first one he recommended!! Erik is a top notch guy and Sleep Zone is lucky to have him. Thank you Erik and Sleep Zone!!
philip sterner
22:00 30 Sep 15
We went to The sleep Zone Mattress Center in Kingsport Tn and found the salespeople very helpful. James Rogers was very professional and friendly. He wasn't a high pressure type of salesperson and wanted to sell us a mattress which was comfortable and would fall within our spending budget. He was able to answer our questions and on top of all this he was down to earth. We would highly recommend this store to our friends.
Linda Anderson Moody
22:00 30 Sep 15
My husband and I went today and purchased a King Temper Pedic Cool Zone Mattress. We picked the King Twin where we could raise our own side to what we liked. Thanks so much to our salesman (James Rogers). He went above and beyond to help us make our decision on what would be good for us. He was so helpful and very knowledgeable. You don't find many of these. We will make sure that we spread the word to our friends about your store and the salesman that helped us. He took his time to explain in detail about each one and how it operates. Thanks again Jim for everything. We really appreciate you.
Jonathan Harrington
22:00 30 Sep 15
What a wonderful experience!
Becky Parrish
22:00 30 Sep 15
My husband and I went in the store and the only thing we had already decided was, we wanted a TempurPedic mattress. We had no idea there were SO many choices! But we had the fortune of the owner himself, Mark Matteau assisting us and he REALLY knows his business....which you would expect of an owner, but I mean he REALLY knows it to the finest details of each product. That made our decision so much easier. Mark was awesome to work with on the whole process of product selection, purchasing and setting up the delivery and we can't thank him enough for his expertise, assistance and kindness. The scheduled delivery went without a hitch....and best yet, on time!! Those guys are fast, efficient, polite and have a great sense of humor! We would definitely recommend this store to anyone and we would come back again should we find ourselves in need of another mattress.
Jennifer Easley
22:00 30 Sep 15
I bought a mattress set at the Kingsport location today. Erik was the sales person that waited on me. He was very nice & extremely helpful. He definitely went above & beyond the call of duty to assist me. I am extremely happy with my purchase & the assistance I received. I plan on going back there to shop for my next bedding purchase.
Kathie Jennings
22:00 30 Sep 15
We purchased two Tempur Pedic mattresses from Eric at SleepZone. He was very pleasant to work with. Our son LOVES his Cloud Elite. Me and my husband picked the Cloud Supreme Breeze. The bed feels wonderful but due to my back problems I realized I personally needed a very firm mattress. Because they offer the 30 day exchange, we was able to go back to SleepZone and exchange the mattress. Jim was so much help when deciding which firm mattress would be best for me. He was very knowledgeable and was ale to answer all our concerns. Because of Jim we will be returning customers of his at SleepZone. He went far and beyond what he needed to do to help us. Our new mattress hasn't been delivered yet but I'm so excited and know I will love it as much as my son loves his. Jim, your are amazing and my hero!!
Margaret Widhalm
22:00 30 Sep 15
We just bought a Temper-Weightless Select mattress & frame from James Rogers in Kingsport, TN. @ Sleep Zone on 1-21-15. He did a wonderful job of letting us know about the bed. We are Extremely satisfied with it. I just talked to James because we want the extra 3 inch risers under it so that it will be higher. He said no problem, that he will take care of it rite away. We are also very pleased because the next day the bed was delivered and set up. They hauled our old mattress and box spring away.
Elayne Stuwa
22:00 30 Sep 15
My husband and I thoroughly enjoyed our shopping experience at The SleepZone.
Lena Brooks
22:00 30 Sep 15
We bought a mattress and it is everything the salesman said it would be. He was very informative and knowledgeable. The store was neat and clean and had a wide selection. The salesman was very helpful in picking out the right one for us.
Joel Tourville
22:00 30 Sep 15
Jim and Erik were terrific. Didn't know buying a bed could be so fun. They were very informative about our choices. We will definitely recommend them to friends and family.
S Chan
22:00 30 Sep 15
A few weeks ago my husband & I purchased a Tempur-Cloud Supreme Mattress. We are really happy with our purchase. Jim Rogers' help & knowledge was invaluable. He was patient & not pushy. He made the process of making a major purchase feel like a breeze! Thanks! Sacha Channell
Maria Conkin
22:00 30 Sep 15
We had a great shopping experience at The Sleep Zone and are so happy with our purchase. Our salesman, Eric Biork, was informative, helpful and not pushy at all. He helped us find the bed that met both my needs and my husband's. I will recommend my friends to this store and tell them to ask for Eric.
Linda Droke
22:00 30 Sep 15
Erik biorck was very nice to help us pick out a mattress. He was very knowledgable. He took a lot of time and never hurried us to a decision. I would highly recommend him to anyone.
adam quillin
22:00 30 Sep 15
My wife(Amanda) and myself (Adam) stopped by the SleepZone store this evening in Kingsport and were more than satisfied. Eric Biorck truly went out of his way to help us and was one of the best salesmen we have dealt with. He went above and beyond to make sure we were educated in the products offered. He gave us several options without overwhelming us and stayed true to our price range without trying to push to upgrade. He was extremely patient and answered any and all questions we had, and shared some personal experiences for our benefit of deciding what was right for us. I experience some minor back problems and he helped us decide on a mattress that had great lumbar support as well as comfort for me and my wife. All and all we cannot say enough and are extremely thankful we stopped by the Kingsport store this evening and talked with Erik. We would highly recommend him and this store to all of our friends and family.
John Clasen
22:00 30 Sep 15
Jim knows his product and is great with people. I would highly recommend Jim and Sleep Zone for anyone interested in bedding.
Tom G
22:00 30 Sep 15
Wonderful product and our salesman (Jim Rogers) was very knowledgeable about the product he sells. This is the 3rd bed we have put the tempurpedic mattresses on and we purchased all 3 over the last 5 years and were blessed to have Jim as our salesman on all 3. This is a great mattress.
Macy Vencill
22:00 30 Sep 15
The service we had at sleep zone was great! Erik was very nice and helpful with picking out our first mattress!
Jamie Salyer
22:00 30 Sep 15
My husband and I visited the Sleep Zone Mattress Center on Stone Drive in Kingsport TN yesterday following a visit to Grand Home Furnishings. We were so welcomed by Mark Matteau....We are so glad that we made this stop for our mattress purchase. The product that we bought was just what we were looking for. We can't wait for the delivery coming soon! They have a wide variety for all budgets and are very personal. Thank you again for your help and great hospitality. We will definitely be back for any future bedding purchases...We highly recommend you to stop by and check them out.....
Kevin Leonard
22:00 30 Sep 15
We purchased a TempurPedic Cloud Supreme split king mattress with adjustable bases. Erik Biorck was our salesman at the Kingsport location, and was very helpful, informative and very patient with us as we came in near closing time on Black Friday. We were in town from Charlotte, NC and visited The Sleep Zone per my Father's suggestion who also had a great experience with the owner Mark at the Johnson City location a few weeks before. We had a great experience and highly recommend them as they even set up the shipping to NC for us!
Wanda Parker
22:00 30 Sep 15
OK, To start with I have very bad back and neck problems, I am held together with a lot of hardware so I have not had a good night's sleep in years and have slept in my recliner most of that time. So my wife has been after me to go and look at all the new mattress that are out now. We got out one day and went to several different stores and came out more confused each time. So the last stop was on our way home at The Sleep Zone Store in Kingsport on Stone Drive. I had already told my wife that we were just looking and I was not going to buy one that day. So we go in and Erik Biorck meets us and we tell him what we are interested in and he ask a few questions and took us to just what we wanted. We tried several out and he explained everything about each one and it amazed me how knowledgeable he was about every product in that store. I had read up on some of the mattress online and ask a lot of questions and he answered every one of them on the money without hesitation. I had never met anyone that knew the products they were selling like Erik and probably never will again. Like I said he knows the products, He was never pushy and he would tell you everything in terms that anyone could understand. We really enjoyed our shopping experience. We found just what we were looking for and at a great price compared to the other stores we had looked and ended up buying a Tempur-Pedic split king mattress with the adjustable foundation. So I was wrong about just looking and not buying and I am so glad that I was because I have slept the best that I have in years and sleep all night and get up feeling great. I could kick myself for not trying these before because we have spent a lot of money on a new mattress every two or three years and none of them ever helped. Anyway, again THANK YOU ERIK. And I'm sure he has a boss somewhere so I hope he reads this and if he is smart he will give him a raise and try to hold on to him. Thanks, Sleep Zone. Bill & Wanda Parker
Deborah Mykytka
22:00 30 Sep 15
My husband and I purchased a just purchased a mattress and box spring from The SleepZone Mattress Center in Kingsport. Erick Biork, the sales person, was very knowledgeable. He answered all our questions and helped us to choose the right ...
Jamie Richardson
22:00 30 Sep 15
We were referred to The Sleepzone by a family member. We went today to look for two new mattresses. Upon entry to the store, Erik Biorck greeted us with a smile and shook hands. He was extremely knowledgeable about the different mattresses in the store. We had a wonderful experience there and will tell others to shop there. We purchased two mattresses at a fabulous price. Delivery is always free which is a bonus! Erik made our shopping enjoyable and easy. He was extremely personable and will be asking for him the next time we need a new mattress. You cannot go wrong buying from The Sleepzone Mattress Center in Kingsport, TN.
Micah Larkin
22:00 30 Sep 15
My wife and I went to SleepZone Mattress Center in Kingsport feeling overwhelmed by the many mattress options available. We had already been to a couple of other stores and were confused as to which mattress was right for us. We were greeted at the door by Erik Biorck who was super friendly and helpful. He asked us questions about our preferences and then guided us to several different mattresses to compare. He was very patient and spent over an hour helping us and answering our questions. He seemed genuinely concerned about helping us to pick out the right mattress that we would be happy with. We would highly recommend Kingsport SleepZone!! Erik Biorck did an excellent job!
Barry Redman
22:00 30 Sep 15
We visited SleepZone Kingsport on Friday, 1-30-2015, looking & thinking about purchasing a set of mattresses. The sales guy was Erik Biorck. He took his time to show & explain to us in detail the differences in mattresses. Never felt pressured to buy. It was such a great over all experience, we eneded up buying mattresses for 2 beds instead of 1. Thanks
Tammy Manis
22:00 30 Sep 15
It was time for a new mattress. My husband and I visited a few different places, but were not impressed. Then we remembered that a few years ago we had bought a Tempur-Pedic for a tractor trailer that we were driving at the time and the people were very nice, so we went back to The Sleep Zone Mattress Center in Kingsport to look around. We were greeted by a young man named Erik Biorck. He was just as kind and mannerly as we remember this place having a reputation for. Erik was patient as we tried nearly every bed in the shop. He answered all of our questions and addressed every concern. Explained the warranty's on each mattress that we were deciding on. And when we fell in love with the beautiful World Luxury King Koil that they offer, he made us feel comfortable in the purchase and even their delivery schedule plus the fact that they could haul away our old set. What a relief not to have to struggle with that! We were wanting to put new flooring in our bedroom so we scheduled a week later delivery. Over that time, we also decided to put new flooring in our daughter's room before she came back from college. Moving her mattress out of her room, we were quick to decide it was time for a new one there too! We made another trip back to the store to see Erik and purchased another set for her bedroom! 2 deliveries in 1 trip! Job done! Now we have a great warranty with our new purchases, so I don't think we will be buying a new mattress anytime soon, but we will be telling all of our friends about our experience there! They still have wonderful people, outstanding products and a great reputation to back it all!
Kristie H
22:00 30 Sep 15
First of all I would like to say I heard about your advertisement on TV and this was the first place we stopped to try to find an adjustable bed somewhat like a tempur-pedic but a little less pricy. As we walked in the door we were greeted very warmly by a salesman named Eric. We explained to him what we were looking for and our concerns. He immediately took us to a few beds and told us to lay there for a few minutes and he would be right back, that he had some questions he would like to ask us. After returning he asked us if we had any problems with our backs or hips. I explained to him that I had fibromyalgia. He demonstrated how to use the beds to take the pressure off my back and my hips. He was absolutely wonderful. Never in my 48 years have I ever been treated nicer by a sales person. No pressure and we were able to ask all the questions we wanted and to take all the time we needed to decide which bed was perfect for us. He was absolutely amazing. If you are in need of a new bed go see Eric at the Kingsport store, He will give you all the time you need just going from one bed to another without and pressure of even selling a bed. I think you will be very impressed with him. We ended up buying an adjustable bed with a massager within the price range we wanted to spend. I can't wait to get my new bed and enjoy sleeping better.
Heather Robbins
22:00 30 Sep 15
my husband and I was looking for 2 new mattress's and went to sleepzone in Kingsport to just check out what they had since we have never been there before we usually always buy our beds at Grand which they always seem to push and want us to buy something RIGHT THEN... anyways so we stopped at sleepzone and was greeted by Erik Biork SUPER NICE gentleman we let him know what we liked and he showed us The Sleep DR's beds and just WOW we fell in love with them Erik didn't push anything on us at all like alot has done to us at Grand in the past, it was nice to be able to look at something and have no pressure well needless to say we loved the mattress so much we ended up buying 2 a King and Queen Sleep Doctors beds and we have slept on them for 2 weeks now LOVE THEM... im so greatful for Erik taking the time with us and helping us. and delivery guys was awesome too im a neat freak and they was super clean came and removed both of our old mattresses and set up our new ones and cleaned up all there mess before they left im 110% happy and Sleepzone in kingsport will always get our business =) thanks so much guys
Katy Messer
22:00 30 Sep 15
I have bought a new king sized adjustable bed from Erik Biorck. He was so pleasant and took the time to show me the beds they have. He even helped me make a decision on which mattress to purchase (even though the ultimate decision was mine. LOL). They have sold so many that they have to order one for me. My husband has cancer and we will now be able to sleep back together again. Thank you so much for all your help Erik. See ya when the bed arrives!!!!!! KUDO'S FOR ERIK BIORCK, YOU ROCK......
Kenton Napier
22:00 30 Sep 15
We purchased a new King Tempur-Pedic Cloud Prima from here on 11/01/2014. We enjoyed our time there and found our sales person Erik to be very knowledgeable and helpful. Our delivery came without any problems and we were very happy with that too. We also love our new Tempur-Pedic mattress. We had some later issues, but the SleepZone Mattress Center cleared them up with zero hassle. We highly recommend. A+ Service!
Rebecca Blalock
22:00 30 Sep 15
The customer service was excellent. We highly recommend this store.
sheila pelfrey
22:00 30 Sep 15
Great service, very helpful sales rep, Eric. We love our new mattress.
Mark Bowling
22:00 30 Sep 15
We had a great eperience, thanks Jim Rogers you were great!
J Whisman
22:00 30 Sep 14
We purchased our mattress during the Memorial Day sale. We were interested in checking out the lift mattresses. Erik was working and was super helpful. He showed us the differences between the regular mattresses and the lifts, showing us the benefits and letting us try multiple mattresses before we settled on the perfect one. He never pressured us to buy any certain model or spend any certain amount of money. He talked to use like everyday people not just dollar signs. We are in the middle of remodeling our master bedroom so it was extremely helpful that they could keep our mattress in their warehouse until we were ready for it to be set up. I highly highly recommend buying a mattress from The SleepZone! We definitely plan to return for any future purchases.
Mike Allen
22:00 30 Sep 14
My wife and I recently visited the Sleep Zone. Erik was the main person who helped us.
Sheri Miller
22:00 30 Sep 14
I would highly recommend The SleepZone Mattress Center to anyone who is shopping for a new mattress. Jim Rogers was our salesperson and Jim was very knowledgeable and helpful in finding the perfect mattress for us. Jim was also friendly and "fun" making our shopping experience easy and "stress free". We also met Eric while there and Eric too was very knowledgeable and willing to answer any questions we had. You won't go wrong in selecting The SleepZone for all your mattress needs and Jim and Eric will make your shopping experience an "easy" one!
Roger Rogers
22:00 30 Sep 14
My husband and I just bought a mattress at the SleepZone in Kingsport TN. We were very pleased with our experience. Erik, our salesman, was very knowledgeable. He did not pressure us into buying a certain mattress. He wanted to make sure we were happy with our choice. I can't wait to get it delivered! I would highly recommend this company! Melinda Rogers
Jayne S
22:00 30 Sep 14
Awesome place to buy a mattress! Great knowledge of the many products they offer. Our salesman Erik had wonderful patience with my elderly mother making sure she purchased just the bed she wanted!
Donna Ford
22:00 30 Sep 14
My husband and I bought a mattress set from Eric yesterday at The SleepZone Mattress Center in Kingsport. He was very knowledgeable about the products. He showed us many different ones as we explored what our needs were. Great sense of humor and very attentive. He made sure we got the mattress that would fit our budget and needs. I am very happy to buy from a "locally owned" store. I hope I don't have any issues going forward, but feel confident they will be met with a prompt resolution. Good job Eric. Donna & Bill ford, Kingsport
Teress Winegar
22:00 30 Sep 14
We bought a mattress at Sleep Zone and was very happy with the service. Jim Rogers was our salesperson and he was very knowledgeable of the products and very friendly. This makes the second mattress that we have bought here and I would definitely check with them in the future as well.
Dan Chapman
22:00 30 Sep 14
Had an excellent time shopping with Jim Rogers as our sales person. He was funny and made the experience entertaining.
Christopher Jenkins
22:00 30 Sep 14
I was pleasantly surprised by all the knowledge and willingness to help me find the right mattress for me. Erik Biorck didn't try to push a particular bed on me he was patient and ask lots of questions to help narrow down which mattress was right for me. I am truly anticipating feeling like a new person because of my new mattress. Thank you Erik.
Tamara Bacon
22:00 30 Sep 14
Jim "Monkey Boy" was so very helpful in finding me just the right mattress in my price range...very knowledgeable and accommodating too. I couldn't have asked for a better shopping experience. I highly recommend this store. Thanks a bunch!!!
Melanie Watson
22:00 30 Sep 14
We had a great experience. We were in a bind where we had gotten a mattress somewhere else and the store didn't not come through with the delivery date they had promised. It was a very critical situation where we were moving a family member into assisted living and we couldn't do that without the bed being there for her to sleep in. We had motivated her to move on that particular day. For those of you that know how hard this is, it would have been really horrible if we had been unable to do that. Jim at SleepZone was extremely understanding and on a day when his delivery people were off, he and the owner of the store met up and delivered the mattress themselves. Unbelievable service, we couldn't be more grateful!
james garrett
22:00 30 Sep 14
I had been mattress shopping for several days all over tri-cities looking for a good mattress within my budget. I went to SleepZone in Kpt and Eric greeted us He was very professional, friendly and personable, and very helpful and knowledgeable. He spent a couple of hours with us answering questions and was able to help us find the right mattress.
Beth Vance
22:00 30 Sep 14
Wonderful experience. Erik was very helpful and knowledgeable. We were very happy walking out of the store feeling like we got a great mattress at a great price.
Delores Bertuso
22:00 30 Sep 14
We had a great experience. James Rogers was our salesperson. He was very knowledgeable and personable. We are glad to buy from a local business and also glad that the good used mattresses don't necessarily go into a landfill.
Tiffany Maitland
22:00 30 Sep 14
Jim Rogers was very friendly and informative when we asked questions about the mattresses. He lightened the mood the entire time we were there, which made buying the mattress a very pleasurable experience. The guys who delivered the bed were also top notch.
Sarah B
22:00 30 Sep 14
Our sales representative (Eric) was very patient and understanding of our needs. Finding the perfect mattress is a very daunting task. Eric was very understanding and informative.
Johnny Hubbard
22:00 30 Sep 14
Jim at The Sleep Zone made our shopping experience very enjoyable. He was a very knowledgeable and friendly salesman, that ensured we knew all of our options before we made our decision on which mattress was best for us. We will refer our friends and family and make future purchases here with Jim!
Eddy Pyles
22:00 30 Sep 14
My wife and I purchased a mattress at the SleepZone Mattress Center at Kingsport and Jim Rogers the experience very enjoyable. Jim took time to explain all of our options and show us the different types we might like. Would definitely do it again.
Teresa McKinney
22:00 30 Sep 14
My husband, Larry McKinney, and I recently purchased a TempurPedic mattress set at SleepZone in Kingsport, TN. We are truly enjoying a good night's rest on our new mattress. James Rogers took care of us at the SleepZone store and made the time spent shopping enjoyable. My husband and I laugh because we were supposedly out shopping with our daughter who needed a mattress but ended up buying a mattress for us instead. Delivery and set up was quick and efficient. They even hauled off our old mattress set at no additional charge. Thanks to everyone involved.
Shannon Beckman
22:00 30 Sep 14
my name is Debbie Beckman. just purchased a mattress at the sleep zone. salesman was great. really knowledgeable, friendly and helpful in helping find the perfect mattress that I needed. made mattress really great!
Jesse McKee
22:00 30 Sep 14
I had a great experience buying from Mark Matteau at Sleep Zone in Kingsport. He was extremely helpful with the decision making process for choosing the right bed for me. I would recommend The Sleep Zone to everyone in our area.
Jerry Hurd
22:00 30 Sep 14
We had a pleasant experience. The salesman was very knowledgeable and courteous. We had no desire to go anywhere but SleepZone. We appreciate all the help they gave us in purchasing our mattress. Thank you.
Jody Harnsberger
22:00 30 Sep 14
We were updating our children's bedrooms. Jim Rogers was very helpful. It was nice shopping with someone who was very knowledgeable and has a sense of humor. Thank you Jim.
Angie Allman
22:00 30 Sep 14