If any of the items you purchase from The SleepZone are damaged, defective or incomplete at the time you receive it, The SleepZone will correct it. In the unlikely event that damage occurs to your product or property during delivery, it must be noted on the delivery manifest before the delivery drivers have left the property and reported to the store of your original purchase within 24 hours.
The SleepZone provides only factory sealed, brand new mattresses when you order from us. Due to the personal nature and sanitary issues of sleep products The SleepZone reserves the right to make no exchanges on mattresses, foundations, mattress pads or protectors, pillows, electric adjustable beds, or any other items purchased if those items are deemed unsanitary in any way.
Your new purchase comes with a manufacturer's limited warranty; any defects must fall within the time frame and guidelines of the manufacturer's warranty. The SleepZone will assist all customers in exercising the manufactuer's limited warranty. A copy of the sales receipt is required for all warranties.
Floor models and As Is:
There are no guarantees or exchanges on "floor models", "display models" or "as is" merchandise. All sales are final.
All special orders require a 50% non-refundable deposit. There are no cancellations or refunds on any special orders. Special orders include custom sized mattresses including Twin XL, Full XL, California King and any invoice marked special order.
No refunds of deposits after 14 days.